What is the purpose of proof of delievery by UPS (Amazon partner) if ...
So we have shipped 30 units in three boxes strapped together, UPS proof of delivery has our package weight, dimensions, proving that we shipped 30 units not 03 units, we also provided our supplier invoice, now Amazon says that it only received 03 units which I guess is because Amazon didn't open those three boxes and we had pending fba orders for this asin, so Amazon also shipped them, guess customers will receive more thn they intended to buy.
The point of this post is, what purpose does proof of delivery serves if Amazon won't accept its objective proof/evidence proving that Amazon received 30 units not 03 units ? How else can we prove it to Amazon given that we have no access to Amazon warehouse ? How can we objectively prove it to Amazon other than providing proof of delivery and proof of ownership ???
We never faced such issue before, first time Amazon is doing this to us.
We are small business, its $800 worth on inventory gone just like that, we can't afford this please, Amazon.
What is the purpose of proof of delievery by UPS (Amazon partner) if ...
So we have shipped 30 units in three boxes strapped together, UPS proof of delivery has our package weight, dimensions, proving that we shipped 30 units not 03 units, we also provided our supplier invoice, now Amazon says that it only received 03 units which I guess is because Amazon didn't open those three boxes and we had pending fba orders for this asin, so Amazon also shipped them, guess customers will receive more thn they intended to buy.
The point of this post is, what purpose does proof of delivery serves if Amazon won't accept its objective proof/evidence proving that Amazon received 30 units not 03 units ? How else can we prove it to Amazon given that we have no access to Amazon warehouse ? How can we objectively prove it to Amazon other than providing proof of delivery and proof of ownership ???
We never faced such issue before, first time Amazon is doing this to us.
We are small business, its $800 worth on inventory gone just like that, we can't afford this please, Amazon.
19 replies
Seller_pTj1n4z2Twkii
Anyone at Amazon who can solve our problem pls ?
Seller_z3XfkorVSmnEY
First of all - last time I checked, Amazon does not allow boxes strapped together. So you'll want to come up with a different solution in the future.
How were your boxes labeled? What was on the outside? Any scannable barcodes?
Bryce_Amazon
Greetings @Seller_pTj1n4z2Twkii
Proof of delivery and proof of ownership are two key components of reconciling shipment issues. You will want to make sure that both meet the following criteria:
- Proof of inventory ownership: Proof of inventory ownership will help identify any potential discrepancies that may have occurred. Examples of acceptable documents include an invoice from a supplier, receipt from another seller, or signed packing slip if you are a manufacturer. The following information must be provided: Date of purchase; Product names matching the missing products; Quantity
- Proof of delivery: For LTL or FTL shipments, a bill of lading showing the number of boxes in the shipment and the total weight when it was picked up by the carrier. The document must be stamped by Amazon confirming that the shipment was received and signed for at the fulfillment center. Your carrier should have a copy of this document. This information helps verify that the entire shipment was picked up and shipped as expected.
Additionally, on the link I shared there's a section titled "Provide additional information" that I recommend reading. Let me know if you're still experiencing issues with this!
- Bryce
Seller_pTj1n4z2Twkii
Thank you @Bryce_Amazonfor stopping by and sharing your kind advise to resolve this situation.
May you please look into this by checking our case id ID 15307049491 where I have provided all possible documents related to our shipment.
Looking forward to your kind help to resolve this issue, thank you. :)
Bryce_Amazon
Good morning,
Thank you for your reply. I will take a look at the case number you provided, as well as the relevant documents, to determine if there are options to escalate. I will update you here as soon as I have more information.
- Bryce
Bryce_Amazon
Quick update - it looks like the case was created yesterday. Please allow for Seller Support to review and investigate the issue. After they have concluded, we can review if additional steps are necessary.
- Bryce
Seller_pTj1n4z2Twkii
Thank you @Bryce_Amazon, I honestly, really appreciate your kind help and support in this matter. Hope to hear soon from you, wish you have everything, every good this world offer, thanks.
Seller_pTj1n4z2Twkii
Hi @Bryce_Amazon, I hope you are doing good; I wanted to bring it to your kind attention that its been 5 days and there is no update on our case with Amazon, may you please take a look into this matter, thank you :)
Bryce_Amazon
Good morning,
Thanks for getting back to me. I've gone ahead and escalated this issue internally. If the team can assist, they will reach out to you via a new case number within 1-2 business days - so keep an eye on your case log! Thanks for your patience :)
- Bryce
Seller_pTj1n4z2Twkii
Thank you @Bryce_Amazon :), I'll keep you posted, thank you again.
Bryce_Amazon
Good morning,
The escalation team has let me know they've reached out to you via case 15356292761. Please use this case to communicate with the team as they look to resolve this issue!
- Bryce
Seller_pTj1n4z2Twkii
Yes @Bryce_Amazon, they did and I am waiting for their support on this issue, thank you for doing all this, i know Amazon is very busy place and you guys are putting loads of efforts and time in maintaining Amazon, where Amazon expects itself to be, thank you again, I'll keep you posted :)
Bryce_Amazon
Sounds good, it was my pleasure assisting!
- Bryce
