Courier lost my inventory in-transit to Amazon. Why can't Amazon file a claim on behalf of sellers?
I am sure this happens all the time. Surely there must be a mechanism to resolve issues like this?
I purchase shipping via FBA to ship to Amazon. UPS loses the boxes and does nothing. I reach out to Amazon and their canned response is: "When we receive shipments with quantity discrepancies, we automatically initiate a review on your behalf for the items. As part of this review, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked "Investigation Completed–shipment contents counted and confirmed" when we have completed the review."
Well, you can't count something that isn't there can you? All I am asking is for Amazon to file a claim with UPS, because I am not the payor, Amazon is the payor. So I can't file a claim directly with UPS. Why does Amazon make this so difficult? All the time resources spent with seller support could be saved if they’d put a claim mechanism in place. I want my money back for the lost items and shipping cost.
Here is my case ID: 17615273651
Courier lost my inventory in-transit to Amazon. Why can't Amazon file a claim on behalf of sellers?
I am sure this happens all the time. Surely there must be a mechanism to resolve issues like this?
I purchase shipping via FBA to ship to Amazon. UPS loses the boxes and does nothing. I reach out to Amazon and their canned response is: "When we receive shipments with quantity discrepancies, we automatically initiate a review on your behalf for the items. As part of this review, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked "Investigation Completed–shipment contents counted and confirmed" when we have completed the review."
Well, you can't count something that isn't there can you? All I am asking is for Amazon to file a claim with UPS, because I am not the payor, Amazon is the payor. So I can't file a claim directly with UPS. Why does Amazon make this so difficult? All the time resources spent with seller support could be saved if they’d put a claim mechanism in place. I want my money back for the lost items and shipping cost.
Here is my case ID: 17615273651
6 replies
Seller_2WkafrSEh2rZ0
What's the current status of your FBA shipment? You should be able to reconcile it after it is closed
KJ_Amazon
I asked our partner team to review that Case ID and determine what next steps are available to you to dispute the decision you received.
I also recommend reviewing the Reconcile your shipment help page to check if there are steps listed there you can still take.
KJ_Amazon
KJ_Amazon
Hello @Seller_GDKePtFy3qjdI I checked that case and it is still open and pending further review.
Please check back after that case has been resolved if you still need additional guidance.
KJ_Amazon
Seller_GDKePtFy3qjdI
Seller support have closed the case saying I am not eligable for refund for "one or more reasons". None stated. They missed the point entirely. If UPS loses my package on the way to Amazon and Amazon is the payor. Why is it so hard for Amazon to have a mechanism for sellers to file a claim with UPS or for Amazon to file the claim on our behalf. Surely this happens all the time. Amazon has just shrugged off any responsibilities for these instances and the seller is left with and unclaimable loss. Totally unfair practice.
Seller_GDKePtFy3qjdI
The current theory among sellers is that Amazon cut a deal with UPS to not file ANY claims with them for lost shipments in order to keep shipping rates down. SO the directive to seller central support is to lie to sellers with lame excuses in order NOT to bother your primary courier with loss claims. And this is absolutely shameful behaviour from Amazon and poor treatment of sellers. 😡
KJ_Amazon
I asked our partner team to review the shipment/case details to determine if your dispute of the decision can be escalated. In the meantime, one option is to provide 'proof of delivery' (or in this case: proof of shipment) documentation showing the number of boxes in the shipment and the total weight when it was picked up by the carrier. This information helps verify that the entire shipment was picked up and shipped as expected.
