Amazon Spain owe me money!
Sorry for the dramatic headline, but it's true and following almost 8 months of seeking a resolution, I still await my funds.
We stopped selling in the EU marketplaces around a year ago, but had some storage fees outstanding in Germany, Italy and Spain, which I paid at the end of February 2024. My negative balances in Germany and Italy were quickly zeroed, but Spain wasn't and if you look at my balance breakdown today, it still says I owe around 250 Euros.
This was paid in February, and I even had confirmation in a case that they had received it, saying "we're not sure why your balance is still incorrect, but we are working on it and you can expect it to be fixed soon". Numerous cases, emails, chats since, and here we are in mid-October with no progress.
The main issue with this is that the Spanish money is deducted from any payments I receive, which is frustrating, and I wouldn't be at all surprised if at some point Amazon threatened to close my account for non-payment of this fee!
Any help would be appreciated.
Amazon Spain owe me money!
Sorry for the dramatic headline, but it's true and following almost 8 months of seeking a resolution, I still await my funds.
We stopped selling in the EU marketplaces around a year ago, but had some storage fees outstanding in Germany, Italy and Spain, which I paid at the end of February 2024. My negative balances in Germany and Italy were quickly zeroed, but Spain wasn't and if you look at my balance breakdown today, it still says I owe around 250 Euros.
This was paid in February, and I even had confirmation in a case that they had received it, saying "we're not sure why your balance is still incorrect, but we are working on it and you can expect it to be fixed soon". Numerous cases, emails, chats since, and here we are in mid-October with no progress.
The main issue with this is that the Spanish money is deducted from any payments I receive, which is frustrating, and I wouldn't be at all surprised if at some point Amazon threatened to close my account for non-payment of this fee!
Any help would be appreciated.
5 replies
Sarah_Amzn
Hello @Seller_EnhtSvIDg0hRn,
I'm Sarah with Amazon.
Could you please share the Case ID opened with Seller Support so I can check if I can assist?
Kind regards,
Sarah.
Seller_EnhtSvIDg0hRn
Hi there, thanks for your reply.
There have been numerous.....................
10415102582 - 14/10
10409164952 - 12/10 - This one includes screenshots confirming payment
10340288862 - 25/09
10340882702 - 25/09
9894159312 - 17/06
9754789852 - 07/05 - This one includes confirmation from amazon that payment was received.
9645779382 - 25/03
9610125372 - 13/03
9577343682 - 04/03 - This also includes bank statement screenshots
9569943932 - 01/03
.......and there are others, but every single one of these cases has been closed, but there is still no solution.
I was advised on my most recent one, to send an email to merchant-balance@amazon.es which is did one week ago, and have had no response.
Amazon are remarkably good at plumbing new depths of customer satisfaction on an ongoing basis, as I'm sure you're aware.
I look forward to your reply, and thanks for your time.
Sarah_Amzn
Hello @Seller_EnhtSvIDg0hRn,
I have reached out to the partner team and will let you know as soon as I have an update.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_EnhtSvIDg0hRn,
The partner team has reached out to you in Case ID 10466648842 and your balance in Amazon.es should have been zeroed now.
Can you check and confirm please?
Kind regards,
Sarah.
