Hi,

Some other seller has used my Asin to map my listing and offering the product for cheap price , due to which they got buy box .. I have already applied for trademark and it is in pending status, I have done brand registry in Amazon … even though I have done brand registry , how Amazon allowing other seller to map my listing … this is completely a loop hole in Amazon … hijackers making use of this , my sale is completely blocked by the other seller, I have sent cease and desist message directly to hijacker seller , no response from them … I have ordered test buy for evidence to submit in report a violation form..until the test product arrive , I am helpless ! Can anyone from Amazon support can quickly take an action ?

We, (Exclusive Deal) seller in smartphone category, are facing a huge loss due to Amazon and its employees. We have been selling on Amazon for the past 1 year. We have received seller awards, we were invited to Delhi for the award function as well. We have been selling Samsung (Brand) products for the past 1 year on Amazon. Amazon and its associate (AM's) and were behind us to gather inventory for the upcoming PRIME DAY SALE. As a result, we purchased inventory of around 1 Crore and FBA shipment was aligned for it on 5th July 2025 in BOM5 warehouse in Maharashtra. On 4th of July when I was creating shipment for more units for the same brand, I found out that Amazon has removed the brand approval of Samsung for our account without any reason or intimation. There are no policy violations and we never received any policy violation for any brand. When raised with the seller support and AM. All we got in reply was automated messages from seller support. People ae dumb in seller support half the time they don't even understand the problem and AM is clueless regarding how did this happen. Now we are stuck with our High Value inventory. I don't understand when there are no policy violations, no high return or defective item percentages, then how can Amazon remove the brand approval at their own will. Upon finding out that the brand approval is removed, I contacted other fellow sellers selling products under the same brand, their approval was not removed, it was only ours that was removed. Its been three days since the issue persists, the brand approval hasn't been reinstated, they are asking me to reapply which would take weeks to get approved, the inventory is lying idle and there is holding cost attached to it. I have raised several cases against it, have not been given a single solution or answer by the seller support or AM as far now.

Playback Time

Connectivity Type

Brand

Model Name/Number

Color

Compatible With

Call Control

Box Contain

Call for Best Dea

20 Hours

Wireless

TWS

112

White

Mobile/Laptop/Tablet

Call Reject, Call End, Call

Answer

1 Pair Of Earbuds And 1 Data

Cable

Product Description

Intelligent Noise Reduction

Make communication clearer

Professional noise reduction network

Magnetized moving coil

High resoultion diaphragm

Large capacity battery

Easy reset and touch control - Easily reset both earbuds by tapping

button on the bottom of charging case

Answer/Hand up

Reject call

Play/pause music

Next/precious sonc

Power on/off

Hello fellow sellers,

I'm facing a serious issue that I hope someone here can help with or has experienced before.

2–3 of my major listings were automatically deactivated without any action from my side. When I try to reactivate them, I’m not able to do so.

I've already reached out to Seller Support multiple times, but unfortunately, they haven’t been able to resolve the issue or provide a clear explanation.

These listings have been down for several days, and it's significantly impacting my business.

Has anyone else experienced this recently? Any advice on how to escalate this issue or get it resolved would be greatly appreciated.

Thanks in advance!