Forced shipping within 24 hours?
Greetings
We have individually set every ASIN for 2-3 days handling time. Last night, an order came in at 9 pm (after we're closed) and we woke up to notification that this must be shipped today to avoid late shipping.
Why is this happening? We have taken the time to individually adjust each ASIN.
Forced shipping within 24 hours?
Greetings
We have individually set every ASIN for 2-3 days handling time. Last night, an order came in at 9 pm (after we're closed) and we woke up to notification that this must be shipped today to avoid late shipping.
Why is this happening? We have taken the time to individually adjust each ASIN.
22 replies
Dominic_Amazon
Hi @Seller_ir2sdQjTkfjTh,
Dominic from Amazon here, want to provide some additional information. This may be due to automated handling time.
If your account has automated handling time enabled, your handling time and order handling capacity is set automatically based on your historic performance for each SKU. This setting allows customers to see a more accurate delivery date, which is typically shorter and usually results in more sales.
For more information, go to Modify order handling capacity.
Best,
Dominic
Seller_ir2sdQjTkfjTh
I didn't enable auto handling time. In fact, I did what Amazon advised and I changed every ASIN to 2 days handling, and I was auto-enrolled after the fact, anyway.
We can't give accurate delivery dates, because USPS isn't delivering with any consistency. If I put "1-day handling time" it doesn't make USPS get the Priority package to the buyer any faster. Priority Mail is taking 14+ days right now. My handling time won't fix this.
Seller_ir2sdQjTkfjTh
Greetings
Well the system isn't working very well. Right now, my OTDR timeframe is August 6-August 19 and I'm still being penalized for an order that was delivered August 1.
I submitted a case 15881611691 asking why, and the bots just keep explaining that this package was delivered late, on August 1.
I ask why a package delivered August 1 still counts against my OTDR for August 6-19 and I just get copypasta.
@Dominic_Amazon do you have any idea why this might be happening?
113-7240719-7329859
That's the late order that's messing up my OTDR. Why?
What is the point of buying shipping from Amazon and automating everything if we're penalized for weeks beyond the OTDR date.
Dominic_Amazon
Hi @Seller_ir2sdQjTkfjTh,
This will all go into effect on 9/25. If these issues are still occurring when the time comes please reach back out.
Best,
Dominic
Seller_ir2sdQjTkfjTh
@Dominic_Amazonthat didn't answer my question, though. I wasn't asking when it will go into effect, I was asking why I was still being penalized.
Dominic_Amazon
Hi @Seller_ir2sdQjTkfjTh,
The reason why this order went against your OTDR is because the order was delivered late. I reviewed the case you provided me and I reviewed the order. The latest it could have been delivered was July 30th and it was delivered on Aug 1st.
Your Seller Fulfilled Prime performance metrics will now include your on-time delivery performance with and without promise extensions. This change will help you understand the extent to which those extensions are and have been necessary to meet on-time delivery standards. Previously, only on-time delivery with promise extensions was included.
Dominic
Seller_ir2sdQjTkfjTh
Why did an order that was delivered August 1 continue to count against my OTDR through the August 6-19 timeframe. That is what I'm asking. I understand late packages count against OTDR. I do not understand why they continue to count against OTDR for a full week past the OTDR timeframe (in this case, when the OTDR timeframe switched to August 2 as the start date, why did this August 1 late package continue to count against my OTDR for a full week?)
Dominic_Amazon
Hi @Seller_ir2sdQjTkfjTh,
The metric is tracked on a rolling 14 days so it would fall off on Aug 15th.
Best,
Dominic
Seller_0xdtD36hDLHBC
You realize that today is September 6. Right?
@Dominic_Amazon
I want to be sure I understand what you are saying. We are all reporting that this thing is broken. Amazon will still implement the punishment -- forcing sellers into AHT for shipping too soon -- even though sellers are telling you that this is broken. And Amazon won't even consider doing anything until after Sept 25?
Right?
Seller_ir2sdQjTkfjTh
@Dominic_Amazon it didn't fall off after 15 days. That is my inquiry. Why did the late shipment from August 1 not fall off after 15 days?
You seem to not understand that piece of my statement.
In theory, Amazon and you are both telling me late shipments fall off in 15 days. I am telling you this did not happen. The late shipment stayed on for 21 days, 6 full days after the metric changed.
So when the metric was the dates August 6-19, I was still being penalized for a late shipment from August 1.
I am asking why.
I understand you are telling me the theory of how things work, I am telling you that in real life, in this case, it did not fall off in 15 days, it was still counting against me at 21 days past the metric date.
I'd love to post a photo to help you understand what I'm saying here.
Seller_ir2sdQjTkfjTh
@Dominic_Amazon
Current situation case ID: 15978972491
On-Time Delivery Rate
without promise extensions
Target: over 90%
Time Window: 14 days
Promised Delivery Date : Aug 19, 2024 - Sep 1, 2024
91.3%
OTDR compliant shipped units: 21
Total tracked units: 23
________________________________
100% of our shipments since August 1 have gone through Amazon shipping, so why is our OTDR 91.3%?
112-4744126-8423462 AMAZON SHIPPING
ordered, shipped and first scanned on 8/8
promised delivery date without extension 8/23
promised delivery date with extension 8/28
actual delivery date 8/26
114-4578635-0190657 AMAZON SHIPPING
ordered, shipped and first scanned on 8/10
promised delivery date without extension 8/24
promised delivery date with extension 8/29
actual delivery date 8/27
Can you please explain why these shipments count against my OTDR, when I purchased the shipping through Amazon?
Seller_ir2sdQjTkfjTh
Happening again right now, we're being penalized for packages that were delivered BEFORE the metric dates. Why are late packages staying on our metrics for longer than the 14 day timeframe.
Seller_ir2sdQjTkfjTh
@Dominic_Amazon
Still hasn't fallen off.
Time Window: 14 days Promised Delivery Date : Aug 28, 2024 - Sep 10, 2024
85.19%
OTDR compliant shipped units: 23
Total tracked units: 27
Order Number 112-4744126-8423462
Order date 8/8
Ship date 8/8
First scan date 8/8
Estimated delivery without extension 8/23
Estimated delivery with extension 8/28
Actual delivery date 8/26
WHY IS THIS NEGATIVELY AFFECTING OUR OTDR FOR AUGUST 28-SEPT 10
Order Number 114-4578635-0190657
Order date 8/10
Ship date 8/10
First scan date 8/10
Estimated delivery without extension 8/24
Estimated delivery with extension 8/29
Actual delivery date 8/27
WHY IS THIS NEGATIVELY AFFECTING OUR OTDR FOR AUGUST 28-SEPT 10
Order Number 113-2115640-6413067
Order date 8/26
Ship date 8/26
First scan date 8/27
Estimated delivery without extension 9/5
Estimated delivery with extension 9/7
Actual delivery date 9/6
We shipped this package, the buyer did not pick it up from the post office and waited until it was returned to sender and asked us to ship it again. So we did, at our expense. Why does this count against us, the first package sat at her post office from 8/30 to 9/6 when they returned it to us.
Order Number 114-6329612-5699446
Order date 8/27
Ship date 8/27
First scan date 8/28
Estimated delivery without extension 9/6
Estimated delivery with extension 9/10
Actual delivery date 9/9
All postage purchased through Amazon. SSA and AHT are on.
Why are the first 2 packages still counting against my OTDR? Both were delivered before August 28 (the first day of my metrics)
I do not understand why someone at Amazon can’t see and fix this? We conceded, we are buying our shipping from you, and we set all our settings to your liking. Why are our metrics still being affected by USPS’s inability to deliver on time?
Seller_CA70ZtA5VBcto
Amazon auto enrolled a lot of folk at some point. We were auto enrolled too several months back. They told us we did it which is absolutely not true as I'm the only one with access and hadn't touched shipping settings in months. Their system did it. The representative got into an argument with me about it. I warned him to not call me a liar(indirectly) as that is one thing in this world that will P me off big time. Support just doesn't understand how disrespectful they're being at times. I suggest you not get upset, sit back, think it over and make adjustments if needed and just wait. You lose sales? eh, you lose sales. Wait for the inbound OTDR rules to kick in. If you have issues now, good luck with that.
