SKU Mapping inorrectly in Shipments -->Send to Amazon
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Seller_V7gDuXrVA1jg7

SKU Mapping inorrectly in Shipments -->Send to Amazon

Hi all

There are mapping issues happening with a SKU being assigned to multiple ASIN's somehow when I go to create a shipment.

In my catalog I have the correct SKU's mapped to ASIN's, but when I go to create a shipment (Shipment-->Send to Amazon) it's showing two different SKU's for the same ASIN. Because of this I'm getting error messages telling me the merchant SKU already exists, cannot be reused, and I need to create a new SKU... even tho the catalog is correct.

Is this just a mapping request that needs to be taken care of by the AMZ support team? Fairly new on Seller, so just trying to not make a mistake with the catalogue that has reprocussions.

TIA

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Tags:FBA, Shipping
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Topher_Amazon
In reply to: Seller_V7gDuXrVA1jg7's post

Hi @Seller_V7gDuXrVA1jg7, jumping in here since I haven't seen replies yet but if you haven't already, can you please create a support case with these screenshots of the error and tag me here with the case number? I'd like to help how I can.

Topher

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