Not approved to sell some of own products with my own brand
My brand is registered with the trademark office and approved by Amazon, I have a storefront and all that. My seller account is connected with my brand account and shows that I can sell with my brand in 8 countries.
I have been selling about two dozen ASIN for years under my brand with no problems. Now, all of a sudden, I get a "not approved" and two of my products got inactivated (two of my most popular ones). All my other ASIN are fine
When I go to Catalog and try to request approval (from myself), it says "We are not accepting applications to sell"
as usual, seller support is useless, opened a case and all I got was a suggestion to go to the catalog and request approval.
Not approved to sell some of own products with my own brand
My brand is registered with the trademark office and approved by Amazon, I have a storefront and all that. My seller account is connected with my brand account and shows that I can sell with my brand in 8 countries.
I have been selling about two dozen ASIN for years under my brand with no problems. Now, all of a sudden, I get a "not approved" and two of my products got inactivated (two of my most popular ones). All my other ASIN are fine
When I go to Catalog and try to request approval (from myself), it says "We are not accepting applications to sell"
as usual, seller support is useless, opened a case and all I got was a suggestion to go to the catalog and request approval.
29 replies
Tatiana_Amazon
Hi @Abucu_LLC,
Can you share that case ID with me? I can take a look and try to help escalate if this is an ongoing issue.
Thanks,
Tatiana
Seller_Y7yV2B6BDVDEP
Hi Tatiana,
Would you be willing to look at my situation? I am also having a similiar issue. Thank you. Case ID 11940500991
I don't think Amazon is setup for individuals who (ignorantly) signed up for brand registry before seller central. I just didn't know enough about Amazon at the time. (But i have sure learned a lot in 72 hours!!!).
As part of this problem, when i try to access A+ content i am also not able to access this. So when i go to add a product, I am then required to request permission to sell in the "pet care" sub market before i can add my (brand approved) product. However my brand registry approved product is a pet conditioner. So there is a chicken and egg problem.
Much appreciation for helping me get this case in front of someone who can facilitate this issue.
Regards,
Jackie
Tatiana_Amazon
Hi @Seller_Y7yV2B6BDVDEP,
I took a look at your case and was wondering if you had a chance to go through the appeals process they spoke about in the last message? That will be the first step to getting this cleared up.
It's likely they just require more information than what was on the application to connect your seller account to brand registry.
If you are still having trouble after the appeal process, let me know and I'll take another look.
Tatiana
Seller_Y7yV2B6BDVDEP
Hi Tatiana,
I just opened a new thread because i'm still learning how forums work. my apologies. They closed the case and told me to start a new case. I did that, provided the appropriate photos but It was rejected again. But in this situation, no explanation, even after i provided the missing information. Within the rejection it refers me to the case log but the case log has no explanation. Can you PLEASE help inform me why? 11974147151
Thank you,
Jackie
Tatiana_Amazon
Hi @Seller_Y7yV2B6BDVDEP,
Have you reviewed that case ID today? It looks like the last message from 11 hours ago states that you were approved to sell in the category. It will take about 24 hours for the approval to process in our system, but then you should be good to go.
Let me know if you're still having issues.
Tatiana
Seller_X182LEO8hLsfu
Hi Tatiana. I am having the same problem. I have been selling my own brand on Amazon for at least 10 years. I tried to send in some new inventory on Friday, and I was told that I am not approved to sell my brand. I requested help and I was told to request approval to sell my own brand. I followed the instructions, and it says "You need approval to list in this brand. Sorry, the ability to create a listing for this item is restricted." I am the one that created this listing, and this is my brand. The case ID is 11977176731 and I would appreciate any help you can provide.
Tatiana_Amazon
Hey @Seller_X182LEO8hLsfu,
I'm escalating the case, but it may help to provide some photos of the product with the Amazon barcodes in case 11977176731 as well.
I'll continue to help follow up on the case and provide updates for you here.
Tatiana
Seller_X182LEO8hLsfu
Hi Tatiana. I just sent in two photos of one of my products showing the product inside the box, and the Amazon barcode on the outside of the box. I also noticed that the restriction seems to be placed on a multitude of my products.
Thank you for your help.
Tatiana_Amazon
Hi @Seller_X182LEO8hLsfu,
Checking in! It looks like all cases were resolved and you should no longer have anything blocking you from selling. Just wanted to be sure the issue is fully resolved on your end.
Tatiana
Seller_X182LEO8hLsfu
Hi Tatiana. Yes. Everything has been resolved. Thank you for all your help!
Tatiana_Amazon
No problem! Thanks for bringing your questions to the forums!
Seller_ujScHTwvcsrwf
Did the brand on those listings get changed/hijacked?
