Amazon charges both the seller AND the customer for shipping?
I just noticed that when a non-prime customer pays for shipping (in this case £4.99), Amazon then deduct this money from my payout.
At the same time, they then charge me the FBA fulfilment fee.
In short, they are double charging. I cover the cost of shipping, Amazon keep the revenue from shipping. How can this be legal? Blows my mind.
2 replies
Seller_76AUwmqvSyRIM
Yep, they’re not stupid.
We pay them to send the product to the customers and the customers also pay.
They do this because they can.
Ezra_Amazon
Hi, @Seller_MK2h3GUH8fsd0,
When a non-Prime customer chooses One-Day Delivery, the £4.99 they pay is collected by Amazon to cover delivery costs. This policy is mentioned here:
Deliveries in the UK (One-Day Delivery and Premium Delivery)
Separately, the FBA fulfillment fee you’re charged covers the picking, packing, and shipping of the order. These fees serve different purposes: one is customer-facing, and the other covers Amazon’s logistics services for sellers.
This setup is standard for non-Prime One-Day Delivery requests and works as intended. Let me know if you have any other questions!
Best, Ezra.
