Hi,

Some other seller has used my Asin to map my listing and offering the product for cheap price , due to which they got buy box .. I have already applied for trademark and it is in pending status, I have done brand registry in Amazon … even though I have done brand registry , how Amazon allowing other seller to map my listing … this is completely a loop hole in Amazon … hijackers making use of this , my sale is completely blocked by the other seller, I have sent cease and desist message directly to hijacker seller , no response from them … I have ordered test buy for evidence to submit in report a violation form..until the test product arrive , I am helpless ! Can anyone from Amazon support can quickly take an action ?

I have uploaded each and every document/image/license asked off me for a compliance matter.

Despite all of that I keep getting back the same generic responses back.

Can anyone from Amazon; advise in this regard please.

Best Regards

Saumil Sethi

It has been observed our top selling ASINs (B0D4HZ7SKJ and B0D35V5RDT) listing were suppressed without any notification to the brand either through seller central or vendor central. Only on monthly review, we got to know by doing manual check. We lost so many days of sale now for want of MSDS after one year of listing initially approved.

@AmazonModerator request your attention to please ensure timely notification to the brand to take action. Now that MSDS has been submitted, request immediate action to make it live.

I HAVE TOTELY LOSE SALE AT AMAZON TILL 2 YEARS .PLEASE SELLOR DON'T WASTE YOUR TIME SALE ATAMAZON.

Dear Sellers & Amazon Moderators,

I’m writing to express my deep concern and disappointment regarding a SAFE-T claim (Order ID: 402-9762899-4190726) that was wrongfully denied despite clear evidence of logistics mishandling by Amazon.

We are a verified seller of handcrafted premium marble artifacts under the brand ARTS & CRAFTS INDIA. The product in question was a luxury marble tissue box, securely packed with multiple protective layers and dispatched in perfect condition. However, it was delivered to the customer completely shattered, clearly due to Amazon Logistics mishandling.

Amazon issued a reimbursement of ₹1,332.79, which doesn't even cover the raw material cost of this premium product, let alone the craftsmanship involved. We submitted an appeal, citing the SAFE-T policy, which clearly protects sellers from damages caused by Amazon logistics. Unfortunately, the appeal was denied without any fair justification.

Key Points:

Product: Premium handcrafted marble artifact (not a regular item)

Packed with high-grade protection

Damage occurred during Amazon delivery (received in more than 50 broken pieces)

Denied full reimbursement despite zero fault from seller side

Decision contradicts Amazon’s own SAFE-T Claim Policy

We believe this sets a dangerous precedent for genuine artisan sellers and small businesses. If logistics errors are not fairly compensated, how are we expected to maintain quality, protect heritage crafts, and grow our business?

We urge fellow sellers and forum moderators to guide us on:

How we can escalate this issue further?

Any successful similar case resolutions?

Who in Amazon can be contacted for re-evaluation in such high-value cultural items?

This isn’t just about one claim — it’s about seller trust and fair treatment.

Looking forward to support from the community.

Regards,

Sanjay Mamodia

Founder, ARTS & CRAFTS INDIA