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Hello sellers,

I want to bring attention to a serious issue I’m facing with Amazon’s return process and claims system. One of my returned products has not been delivered back to me even after 35 days, and when I raised a claim for it, Amazon denied it, stating I should have filed the claim within 15 days.But here’s the catch – Amazon's own policy says that you can raise a claim only if the returned product is not received within 30 days. So how could I have filed it earlier?This is a clear contradiction in policy and an unfair denial of my rightful claim.I followed the process exactly as per Amazon’s stated guidelines, and now I’m being penalized due to internal inconsistencies.

Has anyone else faced such an issue?

It’s extremely disheartening as a seller when we follow every rule and still get such treatment. We bear the loss while the system gives no accountability.

I hope Amazon sees this and addresses the matter fairly. And I urge other sellers to be cautious and raise your voice if you’ve faced similar problems.

Order id- 171-3128328-0766718

since 1-month I'm adding my products in amazon seller dashboard till not eligible for buy box very long process

does anyone else facing similar issue of order decreasing day by day and cost of advertising increasing

I have a new seller account for one month, but no order has been received yet. Is there anything I can do to help get orders?, and No contact with amazon.

Pickup not don timely

My account health is benig impcted

My late dispatch rate inkrig impct

Order Date Order Id

Ship by date: Sat, 14 Jun, 2025 IST 404-4738475-3837150

Ship by date: Sat, 14 Jun, 2025 IST 406-6639394-6757933

Ship by date: Sat, 14 Jun, 2025 IST 408-3594325-7744343

Ship by date: Sat, 14 Jun, 2025 IST 402-6050379-8685150

Ship by date: Sat, 14 Jun, 2025 IST 406-4491592-9411511

Ship by date: Sat, 14 Jun, 2025 IST 403-9233046-3845924

Late Dispatch Rate

Target: under 2%

3.3%

6 of 182 orders

30 day

We had uploaded Form 16 for TDS reimbursement to Amazon through CASE ID 11139853822 on 23rd May, 2025, however Amazon team says "TDS reimbursement claim for certificate number MGUPYLA has already been processed". But we cannot see settlement in our account.

If the Form16 was generated on 22-05-2025 then how come it possible that reimbursement was processed earlier????

Please adivse us how to get reimbursement of TDS from Amazon...

Samayra jain Jaipur, RAJASTHAN 302020

Fellow sellers dont deliver here the order id goes by the name of salon Agarwal and sometimes they place order to their office address under the name of some shipping company.They have received multiple orders and placed return request for high value order items

My all products are showing Featured offers on the Amazon website, but in the Manage Inventory tab of Amazon Seller Central, only two products do not show Featured offers prices and only display "--". My account ODR, LDR, and Pre-fulfilment Cancel Rate is 0 and the account is healthy.

I am activated and eligible for Easy Ship Prime The ads on this product are also running. The Seller Support team says "Wait for some time", "This is an automatic Feature, we can't do anything", and "Your featured offer is showing in some areas and not all over India". They send only help page links but don't give any solution.

When I check the featured offer for that particular ASIN It shows You are Featured offer Eligible for ASIN"-----", But still, the problem has not been solved for the last 40-50 days.

I don't understand what to do.