My account is suspended due to “item not as advertised” and "damage defective item "
My Action plan
We have analysed our whole inventory and gone through all the buyer return comments
- There was issue with images of some ASIN and description was incomplete due to which buyer were not able to judge the product.
- some ASIN contained only one image , so buyer were not able to judge the product design. this lead to returns
- we had not checked product condition before shipping, so some customer might have received damaged product.
Steps to fix the issue:
1.we removed the incorrect images and added proper images. so that buyer can judge the product easily. this will minimize return
2.we have written complete product description and other details which are important for buyer to know
3. we have assigned one staff to check the quality of product before packing the item.
4. We have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness
We will make sure that buyer gets only positive experince when buying from us. We are looking forward for a positive response from you.
Can any senior seller tell me, is this enough, any mistakes in this, or please give your feedback. I have not sent it yet