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hi I want sell globally but I am unable to create account because before 4 month i create account that didn't created properly so I deactivate it and now I want to create new account but facing problem

I am writing to raise a serious concern regarding the recent behavior and service disruption caused by your delivery associate and their manager at our pickup location, which serves two of our Amazon-registered firms.

Two days ago, we received a return parcel that was delivered in a tampered and torn condition. Due to the visible damage, we refused to accept the parcel in line with Amazon's return policies. However, the same delivery associate returned the next day with the same parcel, this time taped up, and tried to force us to accept it. Upon our refusal and concern, we spoke with his reporting manager, whose response was extremely unprofessional. He threatened that no further pickups from this location will be allowed, directly affecting not only the firm involved in the return issue but also our second firm registered with the same pickup address.

This unprofessional and threatening behavior is completely unacceptable and is directly impacting our business operations. Both firms' pickup services were blocked due to this incident, which is causing order delays and dissatisfaction among our customers.

To make matters worse, even today the pickup associate came but refused to collect the parcels, saying he will not process any pickups from our location.

If this is the kind of support we are expected to receive from Amazon's logistics and delivery partners, we are compelled to reconsider continuing our business on the Amazon platform. We cannot continue selling on a platform where such behavior is tolerated and basic operational support is disrupted without justification.

Account Deactivated for "Related Account" – No Evidence, No Help, No Resolution – Completely Frustrated

by Bioshop

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Bioshop

Kwickporte

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3 days ago

Hello Amazon Seller Community,

I’m writing this post out of sheer frustration after exhausting all the proper channels, appeals, and communications with Amazon Seller Support and the Performance Team – but still receiving only generic, copy-paste responses with no outcome.

Let me explain my situation in full transparency, in the hope that someone from the Amazon team or a fellow seller who has gone through this can guide me.

🔒 Account Deactivation Notice

Several weeks ago, I received a notification from Amazon stating that my seller account was deactivated due to being “related to another account beginning with B J Electronic.”

This came as a complete shock because:

I have never opened, accessed, or even heard of this other account.

I am the sole proprietor of my business, and this seller account is my only Amazon account.

I operate with a dedicated laptop, fixed IP internet, and never shared credentials with anyone.

There are no shared addresses, banking details, or contact information with any other account.

🧾 I Provided Everything Amazon Asked For

In my initial appeal, I clearly explained that I have no connection with the said account. I also stated that this may be a false flag, possibly due to dynamic IP ranges, courier overlaps, or some algorithmic error.

I also offered and attempted to provide:

Business registration details

GST certificate

PAN card

Bank statement

Utility bills

But the frustrating part is:

⚠️ There is no option to upload documents.

How are we supposed to “prove” anything when no way is given to provide supporting proof?

📩 Asked for Contact of Related Account – No Reply

Since they claim my account is related to another, I requested the email or contact info of the so-called related account so I could check from my side and possibly resolve the confusion. I was told nothing.

If you accuse someone of being “linked,” at least give them a chance to investigate or defend themselves. But Amazon has refused to offer even basic transparency.

💸 Payment Is Still On Hold

Despite repeated appeals, my payments are still held – this is hard-earned money from genuine orders delivered to customers, not even disputed or refunded.

It’s been weeks now. I’ve followed every rule, maintained 100% order metrics, had great reviews – and now, without any wrongdoing on my part, my account is locked, my payments are frozen, and there’s no way forward.

😤 Generic Responses Every Time

Every response I receive is the same generic copy-paste email saying:

“You have been found related to another account. Please provide documentation. Do not open another account.”

This is beyond frustrating. I’ve already stated multiple times that:

I have only one account

I’m not related to anyone else

I’ve done nothing wrong

Yet the replies are just robotic, cold, and unhelpful. No review of my documents. No personal response. No clear instructions. No way to escalate.

❓Why Am I Being Punished Without Proof?

What happened to:

“Sellers are partners”?

“We support small businesses”?

“Fair process and appeals”?

At this point, I feel like a victim of automation and negligence. A hardworking, policy-following seller is being punished without trial, while actual fraudulent sellers just keep creating more accounts.

📢 Amazon, Please Listen

To the Amazon Moderators and Account Health Specialists who might be reading this:

👉 Please escalate this issue. Please review my appeals manually. Please provide a human response, not a template.

And to fellow sellers:

Have you ever faced this situation? Did anyone manage to get their account reinstated after being falsely flagged for "related accounts"? What else can I do when no upload option is available and no one replies with substance?

⚠️ Closing Message

I’ve put in my time, trust, and investment into Amazon. And this is what I get in return?

Zero transparency. Zero accountability. Zero access to due process.

All I’m asking is:

Either show me the evidence or give me a real chance to prove myself.

Otherwise, this system isn’t fair. It’s automated punishment without appeal.

Thank you for reading.

— A Deeply Frustrated Seller

Hello ,

Need to modify About seller information on my store page .Pls any one confirm how to change it.

some one done mapping at my listing without my permission and mapper sold wrong product at my listing due to that i face too many negative reviews and it tooks very low sales . more tha 5 times i contact brand registree team but no result they reject my file . i have also raise abuse in account health but no response at yet . more that 10 times i talk to amazon seller case log . no result

how anyone can sale wrong product at my listing

We SAB SYSTEMS, suffering huge loss due to irresponsible, rude behaviour of local amazon service team (Karegaon MIDC). We immediately scheduling orders as soon as we receive it. but MFN orders are getting cancelled continuously due to no pickup done by local amazon service team. These guys are behaving like any Government Job, They also have very rude behaviour, bluntly saying that they don't have time. Business in Trouble due to no pickup done by local amazon Service Team. If any received order is not scheduled by seller, amazon immediately put fine on seller account without any delay. But if any order not picked up by local amazon team & is got cancelled amazon didn't put any fine on concerned office. Its only because seller is third party & pickup team is amazon team? Why such partiality is amazon doing. We are doing business with amazon since last 15 years. But considering this situation we are thinking to shift business to any other platform. Hope amazon authorities will read & apply some rules to avoid this type complaints.

I WANT TO BUY AMAZON RETURN LOT OR EXCESS INVENTORY

This is an issue amazon has to solve at the root. Please allow me to explain:

1. Returns that come in as customer rejects are almost always unusable. Either the original box in which they are sent are completely damaged, causing damage to the goods inside, or the goods inside are returned in courier bags even though the initial order was dispatched in 5 ply cardboard boxes.

2. If returned in the original boxes, one can see how amazon executives have opened the box and covered them with either clear or yellow tape. Why exactly are they doing this?

To the mods in here asking me to simply file safe-t claims, it is not that easy. Most safe-t claims undergo what you call "investigation" for what is rightfully ours. Either automate the process or get rid of this scam.

I want this issue to be highlighted at the leadership level, to people who can initiate processes to train delivery executives to handle returns properly. How can I reach out to them?

On June 26,2025, I experienced something truly outrageous as an Amazon seller. I received a return for a brand new bedsheet sold under my account — but when I opened the parcel, I was shocked and disgusted to find an underwear inside instead of the actual product.

This is not just a policy violation — it's outright return fraud and a serious health hazard. I sell home furnishing products and incidents like these damage my business reputation, mental peace, and trust in the platform.

Let me be very clear:

1) The customer returned a completely unrelated, unhygienic item.

2) The product I shipped was brand new and exactly as per the listing.

3) I’ve filed a SAFE-T claim with full photographic evidence.

As sellers, we are held to high standards — and we’re happy to follow them. But who holds the customers accountable when they engage in fraudulent or abusive behavior?

I request the Amazon team to:

1) Take strict action against such buyers.

2) Improve monitoring of repeat return abuse.

3) Empower sellers with better return protection.

This is not just about one return — it’s about protecting the integrity of the marketplace. If this can happen to one seller, it can happen to others too.

If you’ve faced similar experiences, please speak up. Let’s make our voices heard — enough is enough!

#AmazonSellers #ReturnFraud #SellerProtection #SafeTClaim #SellerRights #AmazonIndia