Last year, I encountered a critical issue regarding GTIN exemption for my brand, COSCO. After persistent follow-ups and extensive explanations, I finally convinced the team that it was an internal error, not a fault on my end. Despite this, it still took nearly a month to resolve. I was assured that if the issue arose again, I could reference my old case ID: 9912264472, and the team would promptly resolve it.
Now, I am facing the same GTIN exemption issue again. Despite referencing the old case ID, the team failed to understand the situation. The new case ID is 10964617242. Today, I was told that my brand has a GS1 barcode, making me ineligible for GTIN exemption. This is completely incorrect. Claiming I have GS1 barcodes is like saying I have kids while I’m still in school—ridiculous!
COSCO is my brand. I deal in innerwear and have never purchased a GS1 barcode for my products. After some research, I found the confusion: there is another brand named COSCO that does have GS1 barcodes, but we are entirely different entities with separate trademark numbers, company names, and product categories.
Amazon's system is wrongly associating my brand with another COSCO, preventing me from getting GTIN exemption. Despite multiple attempts, I have been unable to make the support team understand this.
I am calling on other sellers and Amazon moderators for real help. This issue needs a permanent solution before more sellers face the same unjustified obstacle. Amazon must fix this error immediately.
Pinned by community manager