I am writing to urgently escalate CASE ID: 11150553642 regarding my top-selling listing, which has been entirely reserved by Amazon without any clear explanation or resolution.
Currently, all 20 units of this listing are marked as "Reserved," making them unsellable, and this has severely impacted my sales performance. This is especially concerning as I’ve recently restocked 1,000 additional units based on the strong performance of this product.
While I understand if Amazon needs to inspect a few units for quality or customer complaints, reserving the entire inventory without allowing even partial sales is unreasonable. I respectfully request that Amazon:
Limit the reserved quantity to 1 unit for inspection, if necessary,
Release the remaining units back to active status immediately so we can resume sales,
Provide a clear update and reason for the reserve action.
So far, the only response I’ve received is:
“We are currently working on your concern with our team closely. Once updated of any information, we will revert to you right away.”
Unfortunately, this response is vague and does not address the urgency or financial impact this is causing to our business. We are a small seller and this listing is critical to our revenue.
I kindly urge you to take immediate action and help restore our listing to active status or at least provide a detailed explanation and timeline for resolution.
Looking forward to your prompt reply. @Seller_gAhPNiLrkfTcr
@Seller_BlIVJdYD3zD3G @Seller_Udi0JNbTrsmUV @Seller_5WsK3rrVFyBk9