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Order i.d 171-1512264-8528317. This order is not being picked up. Most of the time easy ship is not picking up the order. My account health and business and company reputation is hampered due to undeliver of my products. Several times I had complaint but of no use. No one is listening. Suggest me what toI had complaint several times to Amazon support team. But still easy ship is repeatedly not taking delivery. do. Can I get back my order?

It's been almost 6 days and amazon couldn't even solve a simple error . whenever customer try to checkout any item from my inventory they get Error " It's Rush hour ...." i have no sales from the last 6 days . i requested many times to seller support team but they are keep saying to wait and wait . Amazon has no responsibility towards the sellers .

Hi,

Has anyone faced this issue in which for my FBA registration and VPOB through Amazon I paid money to CAAJIB for registration. Post the amount of 9322 paid they requested additional charges for services, which was not mentioned in the Amazon FBA registration page. As a result, I requested them to refund my money. It's been almost 1 month and they still haven't - I kept following up with them but they keep saying they will do soon. What can I do here?

I am facing a critical technical issue on my Amazon seller account (Brand: Printality). Since the last 5 days, none of my listings are allowing customers to place orders. The Buy Box is visible, but as soon as a buyer clicks on “Buy Now”, an error appears saying “Oops! It's rush hour and traffic is piling up on that page...”. I have received zero orders since this started, resulting in major daily financial losses. I have already tried clearing cache, switching browsers and devices, and rechecking my listings. My GST was recently reactivated and I have already resubmitted it successfully, so I suspect it could be related to this. I have contacted Seller Support multiple times but haven’t received a proper resolution. I am extremely frustrated now. I request you to please escalate this to the technical or GST compliance team and raise a Trouble Ticket (TT) from your end so I can also speak to the concerned team. Please treat this as urgent — my business is suffering badly and I need immediate help.

Dear Amazon,

We are writing to express our serious concerns regarding a recurring issue of fake Cash on Delivery (COD) orders placed by customers. These customers are placing orders and then rejecting them during transit or upon delivery, often after the package has been opened by your inspection team. This practice is causing significant financial losses and operational challenges for us as sellers.

Our products are handmade, and our packaging is designed to protect these unique items. When rejected packages are opened by your inspection team at the hub, it often leads to the product being damaged or compromised, rendering it unsellable. We urge you to refrain from opening rejected COD packages during their return transit, especially those that have been refused by the customer without being opened by them.

Furthermore, we request that Amazon implement a penalty system for customers who repeatedly engage in such fraudulent behavior. The current situation forces sellers to absorb substantial losses, including advertising costs, platform fees, storage fees, shipping fees, packaging costs, and the cost of damaged goods. This is unsustainable and significantly impacts our ability to operate profitably on your platform. We believe many other sellers are facing similar challenges.

We are incurring significant losses due to these issues. If a solution is not found, we will unfortunately be forced to reconsider our continued presence on the Amazon platform. We kindly request your urgent attention to this matter and prompt action to address these concerns.

Sincerely,

I am new seller and I faced an issue regarding the service of delivery partners at amazon. As I got my first order I was excited to deliver it to the buyer happily and and on the scheduled date of delivery, no delivery or pickup partner arrives to pick the order and after 6pm I saw that the order is marked picked up, so I thought it might be a error so I just registered a claim for that and after some days the order is being marked delivered and when I reached out to the customer I saw that it was totally a different product the label I saw on that order was the label that can be printed by me only but I believe there is a fraud going on in the delivery and they can print the label of the sellers too. As I registered too many complaints regarding this but no one is believing on me they just believe that there pickup partners are right.

Still my money not credit my account there is any problem amount between 3,000 to 4,000 is being deducted from me on a daily basis. . I'm facing a big financial loss. Since such amounts were deducted, I’m thinking of closing my Amazon account. Someone please help me—why is this amount being deducted from me?

Hi sellers,

I’ve noticed some listings have videos under the “Videos for this product” section that are labeled as "Amazon Videos", even though they are third-party products not sold by Amazon directly.

When I upload a video for my own product through Seller Central, it shows my seller name below the video. However, I want to know how these videos are created that appear with the "Amazon Videos" tag instead of showing the seller name.

Can someone clarify:

• Are these videos uploaded by Amazon itself?
• Is there a special program (like Amazon Live, Influencer, or Vendor Central) involved?
• How can a seller participate or submit a video that gets labeled as "Amazon Videos"?
• Appreciate any insights or steps to achieve this kind of branding on video content.

Thanks in advance!

Amazon customer support is no longer able to resolve any issues. All the agents seem to be freshers, untrained, and often provide false or misleading information. They don’t admit their mistakes, nor do they transfer the call to any senior support executive.

In the end, they just copy-paste scripted replies to close the conversation.

Amazon should hire educated and capable people — not fools.