Welcome to Seller Forums

Hello fellow sellers,

मैं यहां अपना अनुभव शेयर करना चाहता हूं ताकि बाकी लोग इस प्लेटफॉर्म को लेकर बेहतर निर्णय ले सकें — खासकर वे जो अभी Amazon पर selling शुरू करने की सोच रहे हैं या शुरू कर चुके हैं।

मैंने कुछ महीने पहले Amazon पर एक छोटे seller के रूप में शुरुआत की थी, लेकिन ground reality ने मुझे चौंका दिया। जितनी उम्मीदें लेकर शुरू किया था, उतनी ही जल्दी निराशा भी हाथ लगी।

🔴 कुछ प्रमुख समस्याएं जो मैं झेल रहा हूं (और शायद आप में से कई लोग भी):

1. Orders की संख्या नाम मात्र की है

हजारों sellers, वही product, और Amazon का ranking system — ये सब मिलकर नए sellers को visibility ही नहीं देता। Organic orders बहुत कम आते हैं, और वो भी कभी-कभार।

2. Returns – एक बड़ा सिरदर्द

Buyer प्रोडक्ट को इस्तेमाल करके वापस भेज देता है

Amazon उसे full refund दे देता है

लेकिन seller को कोई compensation नहीं मिलता, उल्टा return shipping और damage का खर्च भी उठाना पड़ता है।

3. Fees & Charges – बेमतलब की कटौती

Product ₹200 में बिका तो मत समझिए कि आपको ₹180 मिलेगा।

Amazon अलग-अलग नाम से इतनी fees काटता है कि आखिर में ₹40–₹50 ही बचते हैं।

4. Ads के बिना Listing dead है

Amazon अब practically ads-based platform बन चुका है। जब तक आप sponsored ads नहीं चलाएंगे, आपका product page views तक नहीं लेगा। लेकिन ads में भी ROI negative आता है, खासकर low-ticket items में।

5. Price War – एक अंतहीन दौड़

हर दूसरा seller lowest price के लिए compete कर रहा है।

कम दाम में बेचने की होड़ में margin नाम की चीज़ गायब हो चुकी है।

6. Seller Support – मदद के नाम पर silence

जब कोई असली issue आता है – जैसे fraud return, wrong deduction या payment block – तब seller support से automated replies के अलावा कुछ नहीं मिलता। Escalation भी काम नहीं करता।

🤔 क्या Amazon अब केवल बड़े sellers और brands के लिए ही है?

मेरी राय में, Amazon का ecosystem अब धीरे-धीरे brands, FBA giants और bulk sellers के अनुकूल बन चुका है। छोटे या नए sellers जो limited stock और capital के साथ आते हैं, उनके लिए ये platform ज्यादा मुश्किलें खड़ा करता है।

🟢 अब आगे क्या?

मैं अब अपने D2C website और Instagram/Facebook selling पर फोकस कर रहा हूं।

Customer सीधा मुझसे जुड़ता है

Return और fraud कम होता है

पूरा profit structure मेरे हाथ में होता है

🗣 आपकी राय क्या है?

क्या आप भी ऐसी ही परेशानियों से गुजर चुके हैं?

क्या आपके पास कोई smart strategy है जो अब भी Amazon पर काम कर रही है?

क्या FBA वाकई solution है या सिर्फ और खर्च?

आइए इस thread में सब अपनी राय और अनुभव साझा करें — ताकि नए sellers को सही जानकारी और direction मिल सके।

Dear [Amazon Support team]

I hope this massege find you well. I am writing to Bring to your attention an issue regarding a pending pickup from ATS [Amazon Transportetion Servieces].

it has came to my notice that the Scheduled Pickup, Which was supposed to take place two days ago, has not been completed yet. this delay is causing significant in convenience on my end.

i would like to emphasize that this situation seeems to be a fault on the part of ATS, not on my behalf therefore, I Kindly Request emmediete assistence in resolving this metter.

Furthermore, I want to ensure that my account is not negatively impect by this delay, I Trust that you may will address this concernand ensure that any potential repercussions to my accountare mitigeted.

please prioritize this issue and provide me with an update as soon as possible, I Appreciate your attention to this metter and look forward to a swift resolution.

Order Id: 408-3647773-0084329

ALAM OVERSEAS.

we are manufacturing company, not only dependent on Amazon. consider Amazon as one of many platforms. during the last 5 years on Amazon, we have experienced -

Amazon tried taking over the sales 3 times, by approaching the brand to provide the stocks to ClickTech Retail (Amazons venture), never accepted.

as per company policy we are putting heavy money on this platform.

atleast 100 of our customer reported us that there feedback never came on Amazon, even after 6 months of approved phase.

in recent one of the order, Customer ordered 2 times with different different models and tried and match up with suitability,

every time amzon charges deducted, item and box, contents damaged in shipping (raised SAFE-T claim, did not receive reasonable value, even not the cost of accessories, forget the main items), also 2 times deduction done exclusive of the damaged return. loss accepted 2X inventory cost + 0.5X amazon charges, which is 5,500 + 28,000 INR on the item sale of 13,000 INR but now,

finally customer is happy and they tried putting their genuine feedback with no pressure from our side,

first customer feedback came live on amazon and within 24 hours it is deleted mentioned community guidelines (which was very simple review with no biased feedback), amazon recommend the customer to update and resubmit the feedback

Now, Amzon is showing very unique concerning message to customer "We Apologies but Amazon is not accepting review on this product from this account"

Also we were using FBA during the sale period, Amazon kept the inventory on hold as "inventory under review" for around 20 days after months of selling the same from the existing stocks from the FC., when we recalled back the inventory after 20 days of waiting , i was shocked to see what was the inventory review going on... it was received to us AS IS packed sealed and sent into same state as we had shipped.. this make sense during new shipment checkin only.. but all this done strategically during sale period. impacting the sales.

Also, in parallel Amazon pushing more visibility & stress on the brand which is sold via Clicktech Retail Private Ltd , there wont be any surprise amazon may launch the similar product on amazonf owned brand... we are neither afraid, but can assure all eforrt will lead to serious fail, keepin our patents, copyrights as last mile strike for all of them..

by doing this Amazon might be very happy happy suppressing. but this is only one of many platforms out there for us. if they are targeting indian brands to suppress, they must forget it completely. we know what amazon did with Solimo story of overtaking and many such cases.. we can only assure that it may be very traumatic experience for the platform itself doing business in india..

must be careful.

customer feedback screenshots attached, with no identifiable personal information.. to be void.. its avoided :-)

Mushroom is food item but still its showing 10 days retun policy i think its not returnable product

AS MY GST REGISTRATION IS SUSPENDED I NEED TO REMOVE MY INVENTORY TO AVOID LOSS IF AMAZON DISPOSSESS THE INVENTORY REGARDS

Is recycling symbol necessary on polybags? Will my order get picked up by the delivery boy and shipped to the customer if the polybag i use has no recycling symbol?

Dear team,

I am facing issue related to pick up person , I packed my parcel on time but only pickup person not come for pick up , every time my order will cancel,

Today (12-07-25) my pickup is not done

403-0534501-1393922

407-0405748-1369902

Pick up pending order id

Subject: Urgent: Investigation Required for Damaged and Tampered Returns – SAFE-T Claim IDs Enclosed

Dear Amazon Team,

I am writing to bring to your urgent attention a recurring and serious issue I have been facing for the past several weeks regarding return shipments.

I have been receiving returned products in damaged condition and with lesser quantity than originally shipped. Adding to the concern, buyers are frequently mentioning that they received parcels in an open condition, which raises serious questions about the handling of shipments, especially by your delivery partners.

This pattern indicates a potential issue either during delivery or in the return transit process. It is highly concerning and is affecting my business and credibility.

Please refer to the following SAFE-T claims I have filed for your review and immediate investigation:

SAFE-T Claim ID: 18749-74177-8370347

SAFE-T Claim ID: 77275-30049-5484266

SAFE-T Claim ID: 57706-67359-8881265

SAFE-T Claim ID: 51821-25680-0494320

SAFE-T Claim ID: 35041-11963-3414713

I have also attached photographs related to the above claims that raise serious concerns about product tampering or mishandling.

I request Amazon to thoroughly investigate these incidents and take appropriate action to ensure this does not continue further. Kindly keep me informed about the status and resolution of the investigation.

Looking forward to a prompt response and resolution.

Best regards,

Sagar Jain

two ddssssssssssssssssssssssss