Dear Sellers,
Have you ever felt frustrated waiting for a response from Seller Support?
The secret to faster resolution often lies in how we create our cases. Today, let me share some tips that can help you get quicker and more accurate solutions to your selling challenges:
1. Choose the Right Store 🏠
- Double-check you're raising the case for the correct store account
- Especially important for sellers managing multiple accounts!
2. Pick Your Service 🎯
- Selling on Amazon
- Advertising on Amazon
3. Category Selection is Key 🔑
- This is crucial as it determines which department handles your case
- Proper categorization prevents transfers and misinterpretation
- Choose the most specific category that matches your issue
4. Details Are Your Best Friend 📝
Include:
- Order IDs
- Case numbers
- Shipment IDs
- ASIN/SKU numbers
- Timeline of the issue
- Any previous actions taken
💥Pro tip: Keep these details ready before creating the case
5. Pictures Speak Louder Than Words 📸
- Clear screenshots
- Proper photos
- Highlight the important parts
- Especially important when reporting errors or technical issues
6. Be Crystal Clear 💎
- Write your issue like you're explaining it to a friend
- Step-by-step details
- Mention what solution you're looking for
What NOT to Do: ⛔
- No duplicate cases
- Don't open new cases for status checks
- Avoid mixing different issues in one case
Smart Follow-up Strategy: 📊
Use 'Reopen' option for:
- Getting clarification
- Adding information
- Unresolved issues
Let's Talk! 💭 We're curious to hear from you:
What's your biggest challenge when creating support cases?
Bonus Question: If you could add one feature to the case management system, what would it be ?
Share your thoughts below!