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Welcome to Seller Forums

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Dear Sellers,

Have you ever felt frustrated waiting for a response from Seller Support?

The secret to faster resolution often lies in how we create our cases. Today, let me share some tips that can help you get quicker and more accurate solutions to your selling challenges:

1. Choose the Right Store 🏠

  • Double-check you're raising the case for the correct store account
  • Especially important for sellers managing multiple accounts!

2. Pick Your Service 🎯

  • Selling on Amazon
  • Advertising on Amazon

3. Category Selection is Key 🔑

  • This is crucial as it determines which department handles your case
  • Proper categorization prevents transfers and misinterpretation
  • Choose the most specific category that matches your issue

4. Details Are Your Best Friend 📝

Include:

  • Order IDs
  • Case numbers
  • Shipment IDs
  • ASIN/SKU numbers
  • Timeline of the issue
  • Any previous actions taken

💥Pro tip: Keep these details ready before creating the case

5. Pictures Speak Louder Than Words 📸

  • Clear screenshots
  • Proper photos
  • Highlight the important parts
  • Especially important when reporting errors or technical issues

6. Be Crystal Clear 💎

  • Write your issue like you're explaining it to a friend
  • Step-by-step details
  • Mention what solution you're looking for

What NOT to Do: ⛔

  • No duplicate cases
  • Don't open new cases for status checks
  • Avoid mixing different issues in one case

Smart Follow-up Strategy: 📊

Use 'Reopen' option for:

  • Getting clarification
  • Adding information
  • Unresolved issues

Let's Talk! 💭 We're curious to hear from you:

What's your biggest challenge when creating support cases?

Bonus Question: If you could add one feature to the case management system, what would it be ?

Share your thoughts below!

1 vote
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1 reply
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How to register on amazon bazar
by Seller_rlSX98yFrpPbn
Amazon replied

How to register on amazon bazar

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2 replies
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HELLO TEAM AMAZON HOPE YOU TAKE THIS MATTER SERIOUSLY AND HELP US ,

Our Amazon India seller account has been suspended for over 7 MONTHS due to alleged authenticity complaints. After a thorough investigation, we found that an Amazon-appointed Easy Ship pickup boy was stealing and repacking orders, causing these issues. We've taken legal action and reported the individual to the Easy Ship hub, and yet, we are still waiting for our account to be reactivated despite multiple appeals and submitted evidence.Our business and family depend on this account, and the suspension is causing significant hardship. We are a trusted seller with a clean record for over 3 years, dedicated to 100% product authenticity and customer satisfaction.

Despite submitting each and every invoice directly of importer from whom we sourced products with sales volume and appeal 100+ TIMES , account has still not reactivated our account and we are getting same reply repeatedly

We urgently request Amazon to review our case and reinstate our account. Please help us restore our business

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Increasing customer frauds on amazon
by Seller_BUwtlBBYOfdXC

Recently we noticed that customer frauds on amazon have increased significantly. Our products range around 4000-6000. Customer just report "Wrong Item" and then amazon schedule "Replacement order" for them. Then after replacement order is delivered, customer do same thing to get "Refund".

In the end, after some days amazon delivers us 2 trash items worth 10-20Rs against the original and replacement orders. While the profit margin on product category is only around 400-500. Single such fraud incident cause loss of over 10,000.

There are other ecommerce platforms too where we sell but this happens only on amazon. Why is amazon not taking any protection measures to prevent occurance of such frauds by the customers? Amazon delivers them expensive items weighed 8-10kg and in return pickup amazon blindly picks up 100-200gm trash from the customer.

Shouldn't amazon verify genuinity of items before taking return pickup from the customer ? Why doesnt amazon introduce protection measures like open box delivery ? How can sellers survive on amazon if amazon will not take any measures to pretect sellers from such frauds ? In the name of customer centricity amazon allows customers to conduct fraud on the sellers happily.

14 votes
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11 replies
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Pl help they r not coming to ship
by Seller_P9gD25OEN6u6I

pl help me. Orders are coming. But canonot give

MMy address

vandana

Sreeram building

Near pathayam hotel

thavalam p o

Palakkad

678582

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MERI KAFI PRODUCT TO JESE WATER GYSER MIXER AND OTHER ELECTRONIC PRODUCT JO CUSTOMER NIKAL LETA HAI AUR USKI JAGAH EK SMALL POLLYTHIN ME KAPDE KA TUKDA RETURN AATA HAI. AMAZON ME JAB HUM THODA SA BHI DIMINSION KAM DALTE HAI TO HAME CHARGE KARTA HAI. RETURN LETE TIME AMAZON KO DIKHTA NAHI K YE TO BADI PRODUCT THI CUSTOMER NE ITNA CHOTA PACKET KYU DIYA. KYA AMAZON KHUD HI ESA FRAUD KAR RAHI HAI SELLER K SATH HAME AB ESA LAGNE LAGA HAI. KRIPYA AGAR AMAZON ESE CUSTOMER K KHILAF ACCTION NAHI LE SAKTI TO FIR HAME LEGAL ACCTION LENE PADEGE,

403-2213699-9111528 / 406-8554750-5266742 / 403-3627305-8689959 / 405-7897527-7430767 / 408-1954968-0020310 / 402-5812657-2476343 / 403-5682651-8949144

YE NAMUNE K TOR PE KUCH ORDER ID HAMNE DIYE HAI.

MERI BAKI SELLER SE BHI REQUEST HAI AGAR AAP KO BHI ESI PROBLEM AA RAHI HAI TO PLS RESPONCE THIS MESSAGE MORE AND MORE K JISSE AMAZON KI HEAD OFFICE TAK YE MESSAGE JAYE. AUR AMAZON KI AANKHE KHULE AUR WO SELLER K SATH INSAF KARE,

4 votes
0 votes
65 views
13 replies
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Need some invoices including Credit notes
by Seller_9aOxhFASN64RH
Amazon replied

RPF-23-54628

LD-23-30919

LD-23-54120

KA22-CN-01911233

KA22-CN-01958746

KA22-CN-02047426

KA22-CN-02112714

KA22-CN-02196881

CN-DL-SF-7105

CN-RPF-23-22819

CN-RPF-23-26365

KA23-CN-02269739

0 votes
0 votes
3 views
1 reply
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listing ishue
by Seller_DumJv6oNFIlHU

my listing in fix standard inventery

i wand to re list tis listing

amazon support team tell me to run the listng loader but listing lodar also not work kindly help

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27 views
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So since almost a month or so I've not been able to place a callback request from seller support help page. It says call is not supported for your selected country. And we are on the India store. At times the error reads as "Internal failure

Sorry, we are unable to process your request. Try again."

Is it just me or other sellers are also facing the same.

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5 views
2 replies
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About Reconciliation
by Seller_OVUqOG4HKujB8

hii sellers

can we discuss about reconciliation that how to perfect reconciliation

0 votes
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1 reply
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ITEM INACTIVE FROM OCT 2023
by Seller_mWnbHo4jh6WPW

MY ASIN IS INACTIVE 14 OCTOBER 2024. TODAY IS 7TH JAN 2025 STILL MY ITEM IS INACTIVE. I DID EVERY THING: FULL UPDATE BY SPREAD SHEET, FULL UPDATE BY INVENTORY, I GAVE THEM VIDEOS OF PACKAGING AND DROP TEST ALSO, UPLODED GST CERTIFICATE AND EVERY POSSIBLE THING. ASKED HELP FROM SELLER SUPPORT, WHEN THE FIRST PERSON IS UNABLE TO SOLVE THE PROBLEM THEY TRANSFER THE CALL TO THEIR INTERNEL TEAM, AFTER INTERNAL TEAM THEY TRANSFER THE CALL TO ANOTHER INTERNEL TEAM AND CUT THE CALL AFTER 5 MINUTES. IT TAKES 50-70 MINUTES TO WAISTING THE TIME.

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0 votes
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2 replies
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