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Customer has given a positive review with regards to my product purchase. But it did not appear on my page. Please resolve this issue

One of the customer placed COD order twice in span of 5min.

We assume it is either fake order or one order placed is by mistake.

I immediately raised issue with customer care, who asked me to fill suspicious order form and wait.

Mail received from Amazon asking to wait for 12 hours and if no response receive to ship the order.

If this is a mistaken order(COD), we small business end up in loss for transportation fee, return etc.

We can raise Safe-T claim only receiving a damaged product.

As we have started new business and new to e-commerce, we thought this is a suspicious order and did not dispatch.

We also wrote a mail to Customer asking to confirm two product dispatch to same location in two order IDs. Got no response.

Now Amazon has cancelled both the orders, and charges the seller for cancellation fee. And affects the cancellation metrics.

By shipping the product also, we may end up in loss and without shipping also ending with loss in terms fees.

Disappointed with response received from Amazon. They Don't reimburse the cancellation fee, nor the cancellation metrics reverted.

This demotivates the new sellers on Amazon.

I would like to bring to your attention a concern regarding return abuse, specifically related to my product Channe Mane.

Previously, I received a return for a Cash on Delivery (COD) order, and upon inspection, the product returned was not ours. It was an old, poor-quality version of Channe Mane that we do not manufacture or sell. When I raised this with Amazon, I was informed to record a video while opening such returns, so the issue can be verified and appropriate action can be taken.

Now, I’ve noticed another Channe Mane COD order being returned, and I’m worried that a similar situation might occur again. We take pride in selling high-quality products, and it's disheartening to see potential misuse of Amazon’s return policy by some customers.

My questions are:

Is there any way to enable only “Replacement” and disable “Return” for certain products like this?

If not, what support or preventive measures are available for sellers in cases of suspected return abuse?

Looking forward to your guidance on how to handle such cases effectively and protect our brand’s integrity.

Thank you,

How to grow my sells who can guide me property

Its now a regular affair where we prepare our products for dispatch but no pickup person turns up. And we are charged for late delivery.

We lost our order but no one look at this matter... Daily we lost many order ... And Amazon wil not solve this problem..

Daily we are raising a tickets to pickup issue but there is no response...

We have last option close our seller account..and don't want to sell our products on Amazon platform....

Dear Amazon Team I am facing issue related to pick up. no delivery agent come to pick order due to this order getting cancel please look this problem as soon as possiable.

Hi, we got order, order no:402-0231187-0921163

and we packed the same for pick up, but picker did not come to come and today order is cancelled.

Sorry, we currently do not have a pickup slot for this shipment. This Easy Ship scheduling issue report captures all orders where you have faced scheduling issues in the last 7 days (until 1:45pm IST today). You will be auto-reimbursed for the cancellation fee on all orders in the report in 15 business days, and no further action is needed from you. If a recent impacted order is missing in the above report, please reach out to Selling Partner Support. If issue persists, contact seller support

order id : 408-0330808-3084320 . Waiting since 2 days.

#Amazon need to fix this issue on priority basis.