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I am the owner of the registered brand RIAvel Enterprises on Amazon. A seller named {personal data removed, moderator edit} has illegally mapped their product to my listing (ASIN: B0F5QKTM2K).

I’ve reported this seller multiple times, but Amazon has not removed them from my product page. I even placed an order from their listing and found that the product is poor in quality and differentiate from mine.

To stay in the Buy Box, I have to keep my prices lower than this seller, which is affecting my profits. This is already a low-margin product, and now I’m facing losses while most of the sales are going to their Buy Box.

This seller is also doing the same with many other brands in the same category. I don’t understand why Amazon is not taking any strict action against such counterfeit sellers.

If anyone has faced this or knows how to deal with it, please help.

Hello fellow sellers and Amazon team, Recently, my two SAFE-T claims were denied with the reason.

"You have exceeded the acceptable limit of filing SAFE-T claims."

When I appealed and asked for clarification on:

1. What is the actual limit for SAFE-T claims?

2. What is the criteria Amazon uses to decide this?

3. How many claims are considered acceptable and over what time period?

Amazon’s response did not provide any concrete answer to these questions. As a seller, I believe it’s important to understand the rules clearly in order to comply with them properly.

We are not abusing the system — we are only claiming for genuine issues based on Amazon's policies. But without clear communication on the threshold or criteria, it becomes extremely difficult to operate transparently.

I am requesting the Amazon team or experienced sellers here to please shed some light on:

Has anyone else faced this issue?

1. Is there an official document or threshold limit that outlines how many SAFE-T claims are allowed?

2. Transparency in these matters is critical. I hope Amazon can help clarify this for all sellers here.

Thanks

dear team today (07-07-25) my pickup is not done

408-7070633-0384319

171-4507339-1385107

I have a query related to fake buyer. But Amazon team is not taking action against fake buyer. That type of problem making negative impact on our portal. We are facing so much issues related to fake byuer.

orders ready tio ship but no one pick my orders and cancelled due not pick and minus my account how we work on amazon?

my order ready but no any one pick my order and also account in minus

I prepare my ATS shipments weekly.

Since last month, whenever i send goods to the LKO1 FC. Some of the inventory is always missing. Now i know i have sent the right quantity. I am triple checking before sending the shipments. If i am sending the right quantity and Amazon says they have not received the right quantity. In that case, what is happening?

I have lost my goods and affected my Inbound performance without doing anything wrong.

मैंने हाल ही में Amazon पर एक seller के रूप में शुरुआत की, लेकिन मेरा अब तक का अनुभव अत्यंत निराशाजनक रहा है।

इस प्लेटफॉर्म पर छोटे विक्रेताओं के लिए कोई स्थायी लाभ नहीं दिखता — बल्कि हर कदम पर नुकसान ही होता है।

👉 सबसे बड़ी समस्याएं:

1. बहुत कम Orders आते हैं – और जो गलती से आ भी जाते हैं, वो या तो fake होते हैं, या फिर ग्राहक बिना वजह return कर देता है।

2. Returns का सारा खर्च seller को भुगतना पड़ता है –

ग्राहक चाहे इस्तेमाल करके लौटाए या खराब कर दे, Amazon उसकी पूरी राशि तो लौटा देता है, लेकिन उस नुकसान का कोई भुगतान seller को नहीं मिलता।

3. Courier Charges और Fees बहुत अधिक हैं –

कई बार ₹200 में बिका product seller को सिर्फ ₹40–₹50 देकर छोड़ दिया जाता है।

उसमें भी अगर ad चलाया है तो वो भी seller की जेब से जाता है।

4. Advertisement ज़रूरी बना दिया गया है –

बिना advertisement के product ranking में ही नहीं आता, और अगर आप पैसे देकर ad चलाते हैं तब भी guarantee नहीं कि order आएगा।

यानी पैसा देना पक्का है, order मिलना नहीं।

5. Product का Rate बहुत कम रखने की मजबूरी होती है –

Amazon का system ही ऐसा है कि "सबसे कम दाम" वाला product ही बिकता है, वरना visibility ही नहीं मिलती।

6. Seller Support से कोई मदद नहीं मिलती –

जब कोई परेशानी आती है, तो automated जवाब मिलता है या आपकी complaint को ignore कर दिया जाता है

👉 निष्कर्ष:

Amazon ने तो केवल एक platform दिया है —

कमाई वह करता है, जोखिम seller उठाता है।

घर से माल भेजो, नुकसान सहो, return झेलो, और ऊपर से खुद ही ad चलाओ — ये seller के लिए घाटे का सौदा है।

🔴 मेरी सिफारिश और चेतावनी:

जब तक Amazon अपनी policies में पारदर्शिता, returns की जवाबदेही और charge system में सुधार नहीं करता —

मैं किसी भी छोटे या नए seller को यह प्लेटफॉर्म join करने की सिफारिश नहीं कर सकता।

eventhough prime day going on,

No orders,

We usually get consistent orders during common days.