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I’m writing this out of deep concern and growing frustration as a small business owner selling books on Amazon.

Lately, there has been a significant increase in buyers cancelling orders after they’ve been shipped, as well as rejecting Cash on Delivery (COD) orders at the time of delivery. In many cases, these appear to be fake or impulse orders placed with no intention of receiving the item.

As sellers, we are charged shipping fees for these orders, despite doing everything correctly on our end. For a small seller, this adds up quickly and eats into already thin margins. What’s worse, since I sell books, these returned orders, despite being packed with four layers of bubble wrap, often come back damaged and unsellable.

I completely understand and respect Amazon’s customer-centric approach, but shouldn’t there also be basic accountability from buyers once an order has been shipped?

I respectfully suggest that Amazon consider charging a penalty to buyers who cancel orders after shipping or reject COD orders, reimbursing or waiving shipping fees for sellers in such cases.

Being customer-friendly should not come at the cost of genuine, hardworking sellers, especially small businesses trying to do their best.

As a small business selling on Amazon, the recent fivefold increase in closing fees for self-ship has left us with little choice but to switch to the Easy Ship program, with Prime enabled. Unfortunately, the transition has not been smooth. The logistics operations at our location are marked by inefficiencies and lack of coordination, leading to a noticeable rise in customer rejections and last-minute cancellations after shipments have been dispatched.

These issues are creating significant operational and financial strain. We are incurring recurring losses due to wasted premium packaging materials and lost time spent meeting strict Prime shipping cut-offs. The platform's current policies do not offer adequate safeguards or compensation mechanisms for sellers when orders are rejected or canceled post-dispatch, despite it being a growing problem.

Additionally, the quality of seller support continues to be subpar. Many of the support agents appear to be inadequately trained, often providing irrelevant responses or prematurely closing cases without resolution. This makes it increasingly difficult for small sellers to find timely and effective assistance when facing genuine issues.

Another area of concern is the unethical conduct observed among some members of Amazon’s Service Provider Network (SPN). There is growing evidence that certain SPNs are involved in generating fake orders and deliberately posting negative reviews or seller feedback—tactics that directly damage seller credibility and violate the spirit of fair competition. This issue remains largely unaddressed and contributes further to the vulnerability of small sellers on the platform.

It is disheartening to see that while Amazon promotes zero referral fees in certain categories, the concurrent steep rise in other charges like closing fees has offset any actual benefit, particularly impacting smaller sellers. The absence of fair return and cancellation policies, coupled with increasing operational costs and unethical practices in the ecosystem, is turning the platform into a financially unsustainable model for many of us.

We urge Amazon India to review these concerns seriously and implement balanced policies that protect sellers’ interests, ensure ethical conduct across service partners, and provide a more reliable support system. Only then can sellers truly feel secure and valued on the platform.

pick up partner is not coming from 1 week

Hello Amazon Seller Support Team,

I hope you’re doing well. I’m writing because I’ve noticed that several sellers have been offering the same Scotch-Brite scrubber combo at ₹30–₹32—far below our own break-even price. Here’s our cost breakdown for a single unit:

Purchase cost: ₹10

Delivery fee (FBA or shipping): ₹75

Referral commission (sub-₹300 price band): ₹6

Total cost per unit: ₹91

Minimum viable selling price (to avoid loss): ~₹150

At ₹30–₹32, these sellers must be operating at a significant loss or receiving subsidized support. This undercuts fair competition and captures nearly all buyer traffic, leaving responsible sellers like us unable to compete despite having efficient sourcing.

Could you please clarify:

Why are these ultra-low prices permitted on the platform?

What measures does Amazon have in place to ensure sellers maintain sustainable pricing?

Can you review these listings to confirm they comply with Amazon’s pricing policies?

Understanding your policies here will help ensure a level playing field for all sellers. I appreciate your prompt guidance on this matter.

Thank you for your assistance.

product link

https://www.amazon.in/gp/product/B0CBQDFQBP/ref=ewc_pr_img_1?smid=AJ6SIZC8YQDZX&psc=1

I am New Seller and I try to my very first product registered/ listing on amazon.

They are declined me for 5 times.

I have not GTIN number and they demand my give us GTIN number. If I have it then why am I applied for GTIN exemption.

no support for listing first product on amazon since last 7 days.

I resisted same product for 5 times.

why no one is helping for new startup business? why they are in hurry to declined or closed the case.

we are here on trust base on amazon and they are denied to register my product.

what is wrong to give approval? why they not giving phone calls support?

is there anyone available for this solution so I can start my business. so I can understand your policies.

Prior Case ID: 11070555532, CASE 11060806032

I registered this product again with fill the all detail again then again same autogenerated email received.

All orders are shipped on the same day, still it has impacted on our account.

Someone has given me negative review on which is not a verified purchase but the review has still been published on my listing which is harming my business. I have already reported it but no action has been taken yet.

Hi,

If I close my seller account for some reason, can I use the GST on another account?

have reported an issue that my product xxxplus erolabslibidex B0DSZYRR2R is selling another seller [Moderator: content removed for including personal information] in Amazon platform without our consent . I want to confirm that this product is manufactured for my company Mabross life opc private limited by bymaa labs and I already submitted documents to Amazon and got approval. I have not given my product to anybody in the world to sell.Then how they can sell Mabross life opc private limited xxxplus erolabs libidex.how amazon allows it.Is it cheating.Indian packaging rule and FSSAI act is breaken by this seller and Amazon in this case . i request you to remove this seller from my product as it against basic justice.