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Share your Prime Day tips! We want to hear what’s helped you get the most out of Prime Day! Reply with tactics that have given your bottom line the biggest boost during Prime Day for a chance to win 1 of 10 ₹10,000 Amazon gift cards!


We’re accepting responses on this thread until 17 July, at which point 10 lucky respondents will be randomly drawn and awarded ₹10,000 in Amazon gift cards. We will notify the potential prize winners via their Seller Central account, and post the winner’s usernames on Forums. See Terms and Conditions

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One of the customer placed COD order twice in span of 5min.

We assume it is either fake order or one order placed is by mistake.

I immediately raised issue with customer care, who asked me to fill suspicious order form and wait.

Mail received from Amazon asking to wait for 12 hours and if no response receive to ship the order.

If this is a mistaken order(COD), we small business end up in loss for transportation fee, return etc.

We can raise Safe-T claim only receiving a damaged product.

As we have started new business and new to e-commerce, we thought this is a suspicious order and did not dispatch.

We also wrote a mail to Customer asking to confirm two product dispatch to same location in two order IDs. Got no response.

Now Amazon has cancelled both the orders, and charges the seller for cancellation fee. And affects the cancellation metrics.

By shipping the product also, we may end up in loss and without shipping also ending with loss in terms fees.

Disappointed with response received from Amazon. They Don't reimburse the cancellation fee, nor the cancellation metrics reverted.

This demotivates the new sellers on Amazon.

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I would like to bring to your attention a concern regarding return abuse, specifically related to my product Channe Mane.

Previously, I received a return for a Cash on Delivery (COD) order, and upon inspection, the product returned was not ours. It was an old, poor-quality version of Channe Mane that we do not manufacture or sell. When I raised this with Amazon, I was informed to record a video while opening such returns, so the issue can be verified and appropriate action can be taken.

Now, I’ve noticed another Channe Mane COD order being returned, and I’m worried that a similar situation might occur again. We take pride in selling high-quality products, and it's disheartening to see potential misuse of Amazon’s return policy by some customers.

My questions are:

Is there any way to enable only “Replacement” and disable “Return” for certain products like this?

If not, what support or preventive measures are available for sellers in cases of suspected return abuse?

Looking forward to your guidance on how to handle such cases effectively and protect our brand’s integrity.

Thank you,

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How to grow my sells who can guide me property
by Seller_Mc9urtIb6H1fW
Amazon replied

How to grow my sells who can guide me property

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Pickup Issue
by Seller_zhOPcILs86Jai
Amazon replied

Its now a regular affair where we prepare our products for dispatch but no pickup person turns up. And we are charged for late delivery.

We lost our order but no one look at this matter... Daily we lost many order ... And Amazon wil not solve this problem..

Daily we are raising a tickets to pickup issue but there is no response...

We have last option close our seller account..and don't want to sell our products on Amazon platform....

1 vote
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pick up miss
by Seller_qYquiEGKhbVJI
Amazon replied

Dear Amazon Team I am facing issue related to pick up. no delivery agent come to pick order due to this order getting cancel please look this problem as soon as possiable.

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Amazon replied

Hi, we got order, order no:402-0231187-0921163

and we packed the same for pick up, but picker did not come to come and today order is cancelled.

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Amazon replied

Sorry, we currently do not have a pickup slot for this shipment. This Easy Ship scheduling issue report captures all orders where you have faced scheduling issues in the last 7 days (until 1:45pm IST today). You will be auto-reimbursed for the cancellation fee on all orders in the report in 15 business days, and no further action is needed from you. If a recent impacted order is missing in the above report, please reach out to Selling Partner Support. If issue persists, contact seller support

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No pick up done today
by Seller_j6KDjZlESXoiB
Amazon replied

order id : 408-0330808-3084320 . Waiting since 2 days.

#Amazon need to fix this issue on priority basis.

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Missing inbound FBA Inventory on Every Shipment
by Seller_8ZZ4OQRtE2ulo
Amazon replied

discussion.every FBA shipment 1 to 4 Piece Missing

PLEASE kindly suggest me how to handle this issue.

We are repackers so we don't have finished goods unit quantity

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Hey everyone,

I'm a small FBA seller here, and I primarily use ATS to send my inventory to the BLR8 Fulfillment Center. For the most part, things have been smooth, but lately, I've been running into a really frustrating issue with missing inventory, and I'm wondering if this is a widespread problem.

It seems like every single shipment I send in now has units that go missing. The units get partially inwarded, and then the shipment just sits in a "receiving" state for 14 days or even longer. This is a huge headache because I can't accurately account for how many units will actually be received versus those that are potentially lost or damaged.

I understand that occasional discrepancies can happen, but this has been consistent across my last three shipments. For example, my most recent shipment was a 54-unit box, and only 43 units have been received. I fully expect it to stay like this until it's finally eligible for investigation. Before that, another shipment I sent a few weeks ago has 103 out of 113 units inwarded and is still stuck in receiving. This problem is one of the reasons I am sending smaller shipments in batches of 54.

I am literally tensed right now to send my inventory to BLR8 and am mulling whether I should go for BLR7( Past experience with BLR7 has not been great due to more delays as compared to BLR8)

Is this really common for other FBA sellers, especially those sending to BLR8?

Do I just need to keep sending items in, essentially "feeding the beast," hoping that eventually I'll reach a point where I don't go out of stock, even if my shipments are consistently partially inwarded?

Or should I try sending my inventory to a different FC now? Any advice or shared experiences would be greatly appreciated.

Thanks!

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