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Hello,

We are facing repeated rejections of our FBA shipments due to the reason: “Box size exceeds pallet limits.” However, we would like to clarify that our boxes are only 61 inches in length, which is well within Amazon’s maximum allowed box size limit of 66 inches.

We have been in FBA for more than 3 years. Sending shipments to multiple FCs. But suddenly, warehouses are now rejecting our shipments with the reason "BOX SIZE MORE THAN PALLET".

As per the Help Pages: https://sellercentral.amazon.in/help/hub/reference/G201449180

Boxes having 66 Inches in Length are allowed and under policy.

Every Box we send does not exceed 61 inches. Still, Warehouses are rejecting shipments.

If you have any experience, please share.

how to create above 499 free shipping template create. Below 499 shipping charges collect the template create.

Amazon's FC-BLR8 has stole 110 units from my shipment of 234 units. When I requested Amazon to investigate this theft, instead of conducting any investigation, Amazon simply reply me that FC-BLR8 has confirmed that no theft occurred. Based on this, Amazon is refusing to carry out any further investigation, including reviewing CCTV footage or cross-checking the shipment's weight to verify how many units were found in this shipment.

Amazon easy pickup is pretty annoying. The delivery person will never pickup the call or come for pickup on time. Its the second day I am missing my delivery.

I am getting order not through amazon advertisement, but my social networking channels, though I direct my sale through amazon considering the ease of use. But now its becoming a pain.

If we raise complaint you will be asking to fill the form and wait for 15 days. Do I need to shut my business for next 15 days?

What have you done after the closing fee hike, are you still doing self ship or have you moved to easy ship? Have you increased the prices or have absorbed them. What do you plan to do next ?

Do you see any chances that amazon will roll back this fee?

Subject: Product Listed but Showing as "Currently Unavailable" – Request to Make Available for Sale

Dear Amazon Team,

I hope this message finds you well.

I am writing to share the details of one of my products listed on the Amazon Seller Portal. Although the product is currently active, it is showing as “Currently Unavailable” on the listing page, and buyers are unable to purchase it.

Kindly review the listing and take the necessary steps to make it available for sale. Please let me know if any further action is required from my side.

Thank you for your assistance.

Best regards,

DC Enterprise Mumbai,

Hi fellow sellers and Amazon team,

I’m facing an issue that I believe many others might be experiencing as well.

A customer placed an order, which was picked up successfully by the pickup agent, but after pickup, the order status changed to "Cancelled" and now appears in the Cancelled tab in my dashboard.

The major issue is:

1. The product has already left my premises (physically picked up)

2. I never received it back

3. Amazon support is saying: “The order was cancelled before pickup, so no reimbursement is applicable.”

But that’s not accurate in this case, because the item was picked up.

If the pickup happened, and the cancellation happened after pickup, where did the product go?

It was neither returned to me nor reimbursed — effectively, I’ve lost both my inventory and money.

I have already created a support ticket, but the responses have been dismissive. I’m posting here to:

1. Ask if other sellers are facing the same issue.

2. Understand how we can better track these cases.

3. Request Amazon to look into this issue seriously and consider making reimbursement rules clearer in such situations.

Any advice or support is appreciated.

Thanks

I have written to Amazon several times about this, but I am not getting any response. It is like breaking my head against the Wall.

I am giving below my latest correspondence with the.

Can someone in this forum help me by telling me how to get through to the right person in Amazon. Thanks

Dear Sir/Madam

IS THERE ANYONE READING MY MAILS OR YOU ARE SIMPLY REPLYING IN AUTO REPLY MODE. ONCE AGAIN, ON 24.04.2025, 11.20 PM IST, YOU HAVE SIMPLY REPEATED THE MESSAGE THAT YOU HAD WRITTEN ON 23.04.2025, 5.56 AM IST

I HAD REPLIED TO THAT MESSAGE THAT I HAVE BEEN SELLING MY BOOK ON YOUR PORTAL SINCE JANUARY 2022, "WHICH YOU HAVE NOW TOLD ME THAT I AM NOT ELIGIBLE TO SELL IT". FURTHER I HAD REQUESTED YOU FOR GUIDANCE "HOW TO GO ABOUT THE MATTER AND RE-LIST MY BOOK FOR SELLING ON YOUR PORTAL".

INSTEAD OF READING MY MESSAGE AND HELPING ME YOU HAVE, ONCE AGAIN, SIMPLY TOLD ME THAT I AM NOT ELIGIBLE TO SELL MY BOOK ON YOUR PORTAL, WITHOUT GIVING ANY REASONS.

CAN YOU PLEASE HAVE LITTLE EMPATHY AND READ MY MESSAGE BEFORE AUTO-RPLYING.

FOR YOUR READY REFERENCE, I AM REPEATING THE MESSAGE THAT I HAD SENT EARLIER ON 24.04.2025, 10.58 PM IST:

"Dear Sir/Madam

(ASIN : B09TVYX2W1)

I have been selling my independently published book (ASIN : B09TVYX2W1) through your portal since Jan' 2022.

Now suddenly you are telling me that "I am not eligible to sell Independently Published products"

Do you mean to say that I was eligible to sell my independently published book for last 3 years, but now suddenly I have become "not eligible???????"

In all fairness, at least let me know the reason, "How I have become "not eligible" after selling my book for 3 years through portal.

Regards,

Ashok Vasandani"

"Dear Amazon Seller Community,

We've analyzed the recent changes in Amazon's fee structure and are excited to leverage the benefits of zero selling fees and reduced shipping charges. This shift presents a significant opportunity for us to reassess our pricing strategy and offer competitive prices to customers.

By dropping prices below ₹299 on select profitable products, we aim to increase our sales volume and drive business growth. Our data shows that Amazon has already helped us achieve a 200% increase in sales, outperforming other online marketplaces.

With Amazon's low shipping charges, we're confident that we can offer prices that are not only competitive but also profitable. Our focus on prices below ₹299 will enable us to tap into a larger customer base and stay ahead of the competition.

We believe this strategic move will yield positive results for our business and wish all Amazon sellers the best of luck in their endeavors. Happy selling!"

Would you like me to suggest any specific product categories or pricing strategies to further optimize your approach?