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Dear Amazon Team,

I am writing to report a serious case of fraud regarding a recent return order.

The customer had ordered 15 items (Cost: 30000 INR approximately), which included pure brass, bronze, and copper products. However, the customer claimed the package was not received and a return was initiated. When we received the returned package, we were shocked to find that all our original brass, bronze, and copper items had been stolen.

Instead of our valuable items, the return package contained used steel plates, an iron tawa, and an old steel pot. This is a clear case of return fraud or tampering, and it has caused us a significant financial loss.

As a genuine seller, we are deeply concerned about how such incidents are being allowed to happen. It’s extremely discouraging and unsafe to continue selling on the platform if this type of fraud is not addressed properly.

We request Amazon to:

Investigate this matter thoroughly from your side.

Help us initiate a SAFE-T claim to recover our loss.

Take strict action prevent such incidents in the future.

Looking forward to your urgent support and resolution.

Best regards,

K.N CREATION

We have all been pretty critical of amazon in the discussions, but let us take a moment to appreciate them for the good stuff they are doing.

• No other courier refunds the shipping charge in case of orders rejected by customers. Amazon does that.
• Customer trust: People love shopping on Amazon as they know the company is customer-centric. This brings in more orders.
• Unified shipping charges across the country, in the recent shipping charges update. This has been a blessing for a small seller like us as courier partners charge more than double and speed post of India post charges almost 1.5 times the easy ship charges.
• Amazon easy ship has a very high delivery rate in comparison to other courier partners.
• Zero referral fee across plenty of products if the selling price is <300, what a wonderful change.

One suggestion from us to Amazon is, handle RTO orders carefully. A lot of times, the RTO orders are damaged and are in no condition to be dispatched to another customer.

Agreed, there are many fronts in which amazon can improve, but overall, the experience has been pretty much solid for us.

Is it just me or is everyone facing the case resolution with amazon seller central taking too long ? i have 2 cases open - one for 9 days and other more more than 15 days .

Everytime they just keep saying internal team is working on it

Hi,

Some other seller has used my Asin to map my listing and offering the product for cheap price , due to which they got buy box .. I have already applied for trademark and it is in pending status, I have done brand registry in Amazon … even though I have done brand registry , how Amazon allowing other seller to map my listing … this is completely a loop hole in Amazon … hijackers making use of this , my sale is completely blocked by the other seller, I have sent cease and desist message directly to hijacker seller , no response from them … I have ordered test buy for evidence to submit in report a violation form..until the test product arrive , I am helpless ! Can anyone from Amazon support can quickly take an action ?

how to get GTIN exemption ?

need help of order no403-9857872-6161952 cal back

Hi everyone,

I sell my products on amazon via private label and I am the one seller on my listing but last few days the featured offer was removed all of my listings and there is not any reason about that. Everything looks like good (account health, customer feedback etc). However there is not any button like `add to basket` etc on my listing. How can I solve this problem? Anyone know to solve this problem?

Best wishes