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Hello fellow sellers and Amazon team,

I am writing this post out of sheer frustration regarding the daily missed pickups under Easy Ship and the lack of proper action from Amazon Seller Support, even after following all the prescribed processes.

🔧 Issue Summary:

Orders remain in "Waiting for Pickup" status even after the pickup slot is over.

Pickup associate is either late, never shows up, or doesn’t answer calls.

I’m forced to fill the Missed Pickup Form daily and every time I raise a complaint, I get the same standard response “We have informed our internal team.”

No strict action has been taken against the pickup associate despite repeated complaints.

Even after multiple escalations and case IDs, I’m still assigned the same unprofessional pickup person every day.

This has caused my Prime orders to get delayed/cancelled, impacting:

Order metrics

Customer trust

Account health

📑 Actions Taken So Far:

Multiple case IDs raised (latest: 11375383182)

Filled the missed pickup form for each affected order

Reported the associate’s behavior multiple times

Provided affected order IDs

Engaged with chat, email, and even Twitter support — no solid resolution yet

❗️Impact on Business:

Repeated missed pickups lead to cancellation of time-sensitive Prime orders

Daily loss of revenue and customer dissatisfaction

Wasted time in chasing support, filling forms, and follow-ups

No accountability or alternative pickup assigned even when associate is on leave

🙏 Request to Amazon:

Please assign a new and reliable pickup associate to my location

Ensure strict action is taken against repeated pickup failures and negligent behavior

Stop closing cases with template replies and start offering actual resolutions

Help sellers like me who are facing this issue daily, despite doing everything right

I hope this post reaches the right internal team within Amazon. I am also posting this here to check if other sellers are facing similar issues, and to request the community and Amazon to take this seriously and urgently.

Thanks

43 votes
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1.8K views
49 replies
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Subject: Request to Remove Unfair 1-Star Buyer Rating Due to False Claim

Dear Amazon Seller Support,

We are writing regarding a recent 1-star rating received on one of our orders. The buyer claimed they received only 1 item instead of 2, and rated us negatively based on this.

However, we at VHE VERA CREATION would like to state clearly that we shipped the correct quantity of 2 products in that order. We take strict care in packaging and order accuracy, and this shipment was double-checked before dispatch.

We are surprised and disappointed that Amazon has accepted this rating without any supporting proof or video evidence from the buyer while opening the package. This unfair feedback not only affects our seller rating but also questions the integrity of our business practices.

We kindly request Amazon to:

Investigate the matter thoroughly.

Remove or suppress the 1-star rating, as the claim is unverified and baseless

Looking forward to a fair resolution.

Best regards,

Vimal Bhaskar

VHE VERA CREATION

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7 replies
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A new seller with the storefront name:  {personal data removed, moderator edit}  has mapped my top selling ASINs, and is undercutting my prices. I don’t even know what product he is sending to the customers. Please take some action and block him. I have already reported this many times, filled all the forms but no action from Amazon. Block such cheap people from amazon.

2 votes
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9 replies
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Hello, fellow sellers and Amazon support team,

I’m reaching out to share a serious issue I’ve encountered with a buyer who appears to be abusing the replacement and return system — and I’d appreciate any guidance or support.

Over the last few orders from this buyer, I’ve faced the following pattern:

The buyer places an order

*Then requests a replacement

*Then initiates a return

*But returns an old/damaged product that wasn’t from me

*While keeping the original and replacement items

In total, this scam has affected three different orders, and I’ve already filed SAFE-T claims for each one. However, I received a lower claim value, which doesn’t cover the loss of the actual product, shipping, and other related fees.

This pattern clearly shows intentional abuse. I’ve lost three products along with shipping and platform fees — and as a small seller, these losses are tough to handle. I’ve already requested reconsideration on the SAFE-T claims and hope Amazon will take this seriously.

Has anyone else faced similar situations recently? Any tips on how to escalate this or get full reimbursement for such clear fraud?

Appreciate your support and advice!

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11 replies
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Wrong Product received in Sales Returns
by Seller_gkFV0LWccKNct

Customer is buying costly products and returning Old clothes, socks and plastic items as sales return.

Please have some check while pickup the sales return from the customer place.

5 votes
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207 views
4 replies
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Fake buyers
by Seller_Mqmn7PFbIIYJX
Amazon replied

Some buyers are rejecting the orders when it is attempted for delivery. I am not sure they why they have to order it first. I have couple of questions. My product selling prices is less than 200. If it is returned RTO is thrice the delivery charges. I am new to Amazon and already stuck with PPC and loosing all the money on it. I can improve on PPC, but I am not sure how you all handling this fake return and rejection and the accumulating charges on these.

Does Amazon has any support for seller on these fake return or rejection? Any suggestion on how to handle them?

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3 replies
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If you're a small or mid-sized seller looking to grow on Amazon, here's a proven checklist of strategies that large sellers use to dominate the platform. These are insights gathered from top-performing accounts and agencies:

✅ 1. High-Budget Sponsored Ads + DSP Campaigns

Big sellers spend anywhere from ₹50,000 to ₹5 lakhs+ monthly just on ads.

They run not just Sponsored Product ads, but DSP (Demand Side Platform) ads that show across external platforms — news sites, apps, etc. This builds brand visibility and boosts organic ranking.

✅ 2. Leveraging FBA + Prime Badge

FBA listings get the Prime badge and faster delivery options — leading to higher trust and conversion.

Higher sales velocity from Prime boosts search rankings and organic visibility.

✅ 3. Advanced SEO & Keyword Domination

Top sellers use tools like Helium 10, Jungle Scout, or DataDive to dominate high-volume keywords.

They optimize titles, bullet points, backend keywords, and stay ahead of competitors by targeting every possible keyword variation.

✅ 4. A+ Content and Brand Story Utilization

Big brands invest in rich A+ Content with visuals, comparison charts, and videos.

They also use the Brand Story section to build emotional connection and trust — significantly improving conversion rates.

✅ 5. Deals, Coupons, Lightning Deals & Vine Program

Top sellers constantly run deals and coupons to improve CTR and visibility.

They also enroll in Amazon Vine Program to get 50–100 high-quality reviews in just 15–20 days.

✅ 6. Outsourced Customer Service & Returns

Professional sellers automate or outsource customer service and return handling to maintain excellent brand health and reduce negative ratings.

Happy customers = better reviews = stronger long-term growth.

✅ 7. Multiple Accounts & Category Domination

Large sellers often operate multiple seller accounts strategically (as per Amazon's policy) to dominate multiple subcategories.

This gives them maximum shelf space and visibility on key search terms.

✅ 8. Driving External Traffic

They actively run Meta (Facebook/Instagram) Ads, Google Ads, and influencer campaigns to send traffic directly to Amazon listings.

Amazon’s algorithm rewards external traffic — it boosts ranking and conversions.

✅ 9. Building Brand Awareness & Social Proof

These sellers don’t just sell — they build brands.

They invest in Instagram, YouTube content, and offline events to build brand recall, so customers search their brand directly on Amazon — giving them an organic lift.

✅ 10. Variation Strategy & Inventory Mastery

They create multiple variations of a single product (colors, sizes, bundles) so at least one variation appears in every relevant search.

They also master inventory flow to avoid stockouts and maintain continuous ranking.

🚀 Final Thought:

Big sellers don’t just “sell” on Amazon — they understand and play the system.

They align their strategy with the Amazon algorithm at every level — branding, advertising, fulfillment, and customer experience.

If you’re serious about growing, it’s time to think and act like a big seller. 💡

8 votes
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