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I am a new seller on Amazon and have received two orders in the past two days. For each order, I packed the items and scheduled them for pickup. However, both orders were unexpectedly cancelled, and I was never contacted by the pickup team. I have no information on why the pickups did not happen.

I have raised multiple support requests regarding this issue, but I have yet to receive a resolution from Amazon. As a result, I have not been able to successfully sell any products because the orders are not being picked up by the assigned pickup agents.

Subject: Urgent: Unexplained Charges – “splat_use_case_3976_label” & Recurring Excessive Weight/Dimension Deductions

To: [Amazon Seller Support ]

Dear Amazon Support Team,

I am writing to raise an urgent concern regarding unexplained and unauthorized charges appearing on my account under the label “splat_use_case_3976_label”.

Over the past 3 days, I have been charged a total of ₹50,000 INR under this label without any corresponding custom report or explanation being provided. These charges are unexpected and seem to be linked to recurring excessive weight/dimension deductions, which I believe are incorrect and not justified.

I request your immediate attention to the following:

1. Detailed breakdown and reason for the charges labeled “splat_use_case_3976_label”.

2. Clarification on why these deductions were made without any custom report or prior notification.

3. Review and reversal of any incorrect or unfair deductions applied.

4. Measures to prevent such deductions from occurring again without due process or communication.

Please treat this as an urgent escalation. I would appreciate a prompt response and resolution, as such deductions are significantly impacting our business operations.

Looking forward to your swift action.

My product is scented candle (ASIN BODSJSDY2) on FBA. But there is no response from anywhere in India. I am now really down. What should be done to get moving? Pl help

KERALA BANANA CHIPS

100% COCONUT OIL PRODUCT

AYYAPPA CHIPS PALAKKAD PRODUCTION

FIRST QUALITY

INGREDIENTS: BANANA, COCONUT OIL,SALT

BEST BEFORE USE 30 DAYS

regular weight dimension audit report aarha hain or muje additional fees bhi lag rha hain can i help any

My brand registry is done under same account on which my seller account is registered.

How a brand owner can violate his own trademark and get permission from brand owner (which is me itself) to list his own products?

We have been a seller on amazon for several years now and always tried to follow amazon policy and guidelines. We received few emails before for Safe T Claim policy violation but when we specifically check those order id, there was nothing unusual about it and all guidelines where followed and no errors from our end as well. Today our Safe T Claim has been blocked stating policy violation. We have always appreciated the efforts of amazon to maintain the safeguard the interest of both the seller and the buyer.

Is there any way we can appeal or request for to reinstate the safe t claim feature ?

SELF DELIVERY OPTION IS NOT SHOWING IN MY ACCOUNT AND SUPPORT IS NO PATHETIC, THEY ACTUALLY SAID THAT I NEEED TO DOWNLOAD "PACKING SLIP" FOR TRACK APP. WHO DID AMAZON HIRE AS A SUPPORT, I GUES SOME POT HEADED PEOPLE WHO HEAR SOMETHING AND RESPOND SOMETHING ELSE.

ANYBODY HERE CAN TELL ME WHY THE HECK I AM NOT ABLE TO SHOW "SELF DELIVERY" OPTION AT AMAZON PORTAL?

On all my asins "This item cannot be shipped to your selected delivery location'' easyship shipping this error is coming since last one month and the internal team is working with amazon seller support this is being told on your case id but I am not able to know what to do