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I sended the goods to MAA4. shipment id created is 19/05/2025. All goods are marked as defective. after 14 days shipment status should be change to closed. So i create a case regarding explanation. But no response from internal team for 10 days. Then i connect leadership team esclation. That team also simply waste. No update in this case for past 15 days.

Leadership team esclation is very worst this time. I never expect this too long delay.

But storage fees alone its takened.

Hello everyone,

I wanted to ask if anyone else has noticed something similar on their Amazon seller account. I’ve been observing a trend that my orders seem to stop once they reach a certain number each day, even though I’ve set a much higher daily order processing limit.

For example, I’ve set my daily order processing limit to 100 orders. According to Amazon’s system, after I hit that limit, any additional orders should still come in, but with an extended ship-by date (one day later). However, I’ve noticed that my orders tend to stop coming in once I reach around 30–40 orders per day. Even though I have good traffic and a steady flow of potential buyers, the orders seem to cap out well before reaching my actual processing limit.

Has anyone else experienced this kind of issue? Is there some kind of hidden or informal cap that Amazon applies to limit the number of orders a seller can receive in a day?

I’d appreciate any insights or similar experiences you can share. Thanks in advance!

I am new to Amazon as a seller and it’s been only few months with limited orders so I did not have any return experience from customers.

Recently i got a return from my customer and he did not sent my product back instead sent a used plastic bottle maybe for fun. I have raised the issue to Amazon team and hoping to receive my amount back waiting for the response.

But more than the claim i wanted to report the customer and when I asked the customer support they said there is no such option.

How can we report such customer as I am sure they must be doing the same with so many sellers.

Any thoughts and suggestions on this??

yesterday I have received first order but your delivery boy not picked up

i want my seller account in flex

Subject: Urgent: Broken Return Process – OTP Confusion and Unusable Returned Items Causing Losses

Dear Amazon Team,

I would like to strongly echo the concerns raised by fellow sellers regarding the massive losses caused due to mishandled returns and add a serious issue from my own recent experience.

1. OTP Return Marked Delivered – But Not Received

We have recently faced a situation where a return was marked as delivered with OTP confirmation, but no one at our end received or entered any OTP. Amazon denied our SAFE-T claim citing OTP-based delivery, but we never got the OTP or any package.

This raises serious concerns about OTP misuse or possible delivery errors.

We request Amazon to share proof of OTP entry (with timestamp and device info) before denying claims automatically.

2. Return Packaging Standards Are Being Violated

Like many others have already reported:

Expensive or fragile products sent in 5-ply boxes are returned in torn courier bags or soft packing, making the items unusable.

Returned boxes often show signs of being tampered, re-taped, and sometimes even emptied or swapped.

3. SAFE-T Process Is Not Seller-Friendly

Many of us are seeing claims denied without proper justification.

Repeated documentation is asked for even when the case is clear.

This adds stress, delays reimbursement, and most importantly, hurts genuine sellers who are trying to maintain trust in the Amazon ecosystem.

Request for Leadership Attention:

We respectfully urge Amazon leadership to look into the root cause of these issues:

Proper training of delivery and pickup executives on handling return packaging.

Transparency in OTP confirmation, including accessible delivery logs for sellers.

A fair and fast-track SAFE-T claim resolution system for issues like these.

Option to opt-out of customer-initiated return pickups where high-value items are involved.

These are not isolated cases but a pattern hurting small and medium sellers badly.

Looking forward to your support and action on this.

Best regards,

Intros Care Pharmacy

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