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First FBA Shipment - 75% Stock Damaged
by Seller_FJsuKCpyzGAhS
Amazon replied

I'm a small snacking business owner and I had trusted amazon FBA and sent a small shipment of about 200 units but to my surprise 75% of it is unfullfilable and has been tagged under distributor damaged. I'm really at a loss of words and extremely depressed, I had taken a business loan for this. I've raised a case but it's still unanswered and it's close to two days. Can anybody help? Since I got it packed myself there is no chance that these many would be damaged, I had packed it with extreme care.

8 votes
0 votes
892 views
13 replies
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Rampant Misuse of Return Policy — Sellers Facing Unfair Losses
by Seller_7CHe4QJ0NkzzE
Amazon replied

As a seller, we’ve observed a significant rise in customer returns, and unfortunately, many of them are not genuine. Increasingly, customers are misusing the return policy by sending back incorrect, incomplete, or even fake products. The pickup personnel rarely check the returned items at the time of collection, which leads to further issues.

Despite raising Safe-T-Claims, the reimbursement is minimal and does not even cover a fraction of the actual loss. The current system heavily favors the buyer, even in clear cases of fraud. This is becoming unsustainable for honest sellers.

We urge Amazon to take stricter action against such defaulting buyers and revise the return and reimbursement process to make it fair for sellers as well.

32 votes
0 votes
346 views
17 replies
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🔴 Repeated Easy Ship Pickup Misses – No Resolution Even After Multiple Complaints
by Seller_vjKuPIWkco9bN
Amazon replied

Hello fellow sellers and Amazon team,

I am writing this post out of sheer frustration regarding the daily missed pickups under Easy Ship and the lack of proper action from Amazon Seller Support, even after following all the prescribed processes.

🔧 Issue Summary:

Orders remain in "Waiting for Pickup" status even after the pickup slot is over.

Pickup associate is either late, never shows up, or doesn’t answer calls.

I’m forced to fill the Missed Pickup Form daily and every time I raise a complaint, I get the same standard response “We have informed our internal team.”

No strict action has been taken against the pickup associate despite repeated complaints.

Even after multiple escalations and case IDs, I’m still assigned the same unprofessional pickup person every day.

This has caused my Prime orders to get delayed/cancelled, impacting:

Order metrics

Customer trust

Account health

📑 Actions Taken So Far:

Multiple case IDs raised (latest: 11375383182)

Filled the missed pickup form for each affected order

Reported the associate’s behavior multiple times

Provided affected order IDs

Engaged with chat, email, and even Twitter support — no solid resolution yet

❗️Impact on Business:

Repeated missed pickups lead to cancellation of time-sensitive Prime orders

Daily loss of revenue and customer dissatisfaction

Wasted time in chasing support, filling forms, and follow-ups

No accountability or alternative pickup assigned even when associate is on leave

🙏 Request to Amazon:

Please assign a new and reliable pickup associate to my location

Ensure strict action is taken against repeated pickup failures and negligent behavior

Stop closing cases with template replies and start offering actual resolutions

Help sellers like me who are facing this issue daily, despite doing everything right

I hope this post reaches the right internal team within Amazon. I am also posting this here to check if other sellers are facing similar issues, and to request the community and Amazon to take this seriously and urgently.

Thanks

18 votes
0 votes
835 views
18 replies
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Subject: Request to Remove Unfair 1-Star Buyer Rating Due to False Claim
by Seller_uTCCHuPy3sHCL

Subject: Request to Remove Unfair 1-Star Buyer Rating Due to False Claim

Dear Amazon Seller Support,

We are writing regarding a recent 1-star rating received on one of our orders. The buyer claimed they received only 1 item instead of 2, and rated us negatively based on this.

However, we at VHE VERA CREATION would like to state clearly that we shipped the correct quantity of 2 products in that order. We take strict care in packaging and order accuracy, and this shipment was double-checked before dispatch.

We are surprised and disappointed that Amazon has accepted this rating without any supporting proof or video evidence from the buyer while opening the package. This unfair feedback not only affects our seller rating but also questions the integrity of our business practices.

We kindly request Amazon to:

Investigate the matter thoroughly.

Remove or suppress the 1-star rating, as the claim is unverified and baseless

Looking forward to a fair resolution.

Best regards,

Vimal Bhaskar

VHE VERA CREATION

3 votes
0 votes
166 views
4 replies
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Receving COD Orders without Mobile Number. Should you Ship ?
by Seller_vWD2PXTMBui3T

Hello Fellow Sellers

I am writing this as a new seller I have received 4 Easyship COD orders on which there is no mobile number provided by customer, 2 of them seem to have incomplete address as well. Upon checking this on amazon's "report a Suspicious order link" I received an email please do not ship those orders as they may be potentially abusive or fake, they will automatically cancel and any cancellation fees charged will be refunded within 15 days. but it's affecting my account health as I received a notification that the account may be at a risk of deactivation due to fulfillment percentage being very high where amazon's bar is only at 2%.

My Question is how one can ship the orders knowing they are fake and will be lost. and weather amazon should work on their policy to provide mobile numbers compulsory or don't accept the order. its such a simple implementation but makes sellers process much easier.

Please share your thoughts on it! & If any of you has faced the same issue and what's is the solution to it.

Thank You

4 votes
0 votes
291 views
5 replies
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Repeated Abuse of Order/Replacement/Return Process (Need Help with SAFE-T Claim Reconsideration)
by Seller_ASVHBH0gIHkq5

Hello, fellow sellers and Amazon support team,

I’m reaching out to share a serious issue I’ve encountered with a buyer who appears to be abusing the replacement and return system — and I’d appreciate any guidance or support.

Over the last few orders from this buyer, I’ve faced the following pattern:

The buyer places an order

*Then requests a replacement

*Then initiates a return

*But returns an old/damaged product that wasn’t from me

*While keeping the original and replacement items

In total, this scam has affected three different orders, and I’ve already filed SAFE-T claims for each one. However, I received a lower claim value, which doesn’t cover the loss of the actual product, shipping, and other related fees.

This pattern clearly shows intentional abuse. I’ve lost three products along with shipping and platform fees — and as a small seller, these losses are tough to handle. I’ve already requested reconsideration on the SAFE-T claims and hope Amazon will take this seriously.

Has anyone else faced similar situations recently? Any tips on how to escalate this or get full reimbursement for such clear fraud?

Appreciate your support and advice!

3 votes
0 votes
186 views
7 replies
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Account under temporary rivew
by Seller_onXGUWdjzDmXK

I'm reaching out for help with my Amazon seller account, which has been placed under temporary review. Initially, I provided all required documentation, including tracking IDs, but Amazon is now asking for additional evidence that I've followed their policies. As an FBA seller with only one seller-fulfilled order that was successfully delivered, I'm frustrated that my funds are being held.

Key Issues:

- Account Status: Temporarily reviewed due to alleged policy non-compliance

- Previous Submissions: Provided tracking IDs and evidence, but Amazon is asking for more

- Current Concerns: Funds are being held, and I need them urgently

- Seller-Fulfilled Order: Successfully delivered, but still under review

Seeking Advice:

- Has anyone else faced similar issues with Amazon?

- What specific examples or documentation can I provide to demonstrate policy compliance?

- How can I expedite the review process to access my held funds?

2 votes
0 votes
179 views
2 replies
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